Alicia Allen
McDonough,Georgia
Summary
Operations professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Skilled in project management, process improvement, and resource allocation. Dependable and results-driven, known for enhancing operational performance.
Overview
19
19
years of professional experience
Work History
Logistics Dispatch Manager/Fleet Breakdown
Victory Driveaway
McDonough, GA
05.2023 - 11.2025
- Coordinated dispatch operations to ensure timely vehicle delivery across multiple regions.
- Managed driver schedules and assignments, optimizing route efficiency and resource allocation.
- Trained new dispatch team members on software systems and operational procedures.
- Implemented process improvements that enhanced communication between drivers and dispatch personnel.
- Oversaw emergency breakdown response operations, coordinating with service vendors to guarantee swift assistance for affected units.
- Investigated mechanical breakdown patterns to detect trends and suggest actionable improvements for operational efficiency.
Plant Nursery Merchandiser
Gardenvision
McDonough, GA
08.2019 - 11.2020
- Analyzed consumer trends to optimize product placement and inventory levels.
- Collaborated with suppliers to ensure timely delivery of merchandise and maintain stock accuracy.
- Developed visually appealing displays to enhance customer engagement and drive sales performance.
- Conducted regular audits of merchandise presentation to maintain compliance with company standards.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Arranged consistent shelves, bins, and racks at 20 locations by following established planograms.
Chef Supervisor
Aramark
Griffin, GA
09.2018 - 12.2019
- Supervised kitchen staff, ensuring adherence to food safety and sanitation guidelines.
- Developed and implemented standard operating procedures for food preparation and presentation.
- Trained new team members on culinary techniques and operational standards.
- Coordinated menu planning with attention to seasonal ingredients and customer preferences.
- Maintained a clean and sanitary kitchen environment, ensuring compliance with health codes and regulations.
- Supported cost control initiatives through careful monitoring of ingredient usage and portion sizes, reducing overall expenses.
Retail Merchandising Representative
Acosta Sales & Marketing
Atlanta, GA
07.2013 - 11.2017
- Developed and executed merchandising strategies to enhance product visibility and drive sales.
- Coordinated with retail partners to optimize inventory management and ensure product availability.
- Analyzed market trends to inform promotional activities and improve customer engagement.
- Trained team members on best practices in merchandising techniques and store presentation standards.
- Boosted customer engagement through eye-catching promotional displays highlighting special offers and seasonal items.
- Established strong vendor relationships to secure competitive pricing and timely delivery of products.
- Arranged consistent shelves, bins, and racks at 15 locations by following established planograms.
Customer Service Manager
Orielly Auto Parts
Griffin, GA
05.2011 - 05.2012
- Led customer service team to enhance satisfaction and resolve inquiries efficiently.
- Developed training programs that improved staff performance and service quality.
- Implemented streamlined processes for handling customer complaints, reducing resolution time.
- Analyzed customer feedback to identify trends and drive service improvements.
- Analyzed sales data to identify trends, driving targeted promotions and improving profitability.
- Set sales targets for staff members, motivating them toward success through incentives and recognition.
Parts Store Manager
AutoZone
Barnesville, GA
07.2006 - 05.2011
- Directed daily operations to optimize inventory management and enhance customer service standards.
- Guided and supported staff in mastering product knowledge, effective sales techniques, and adherence to store policies.
- Implemented merchandising strategies that improved product visibility and drove sales growth.
- Analyzed sales data to identify trends and adjust inventory levels accordingly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
BBA - Business Administration And Management
Ashford University
San Diego, CAAssociate of Applied Science - Accounting And Finance
Southern Crescent Technical College
Griffin, GAAssociate of Applied Science - Business Management
Southern Crescent Technical College
Griffin, GASkills
- Workflow planning
- Team leadership
- Problem-solving
- Customer Service
- Vendor Relations
- Inventory Management
- Time Management
- Dispatch Coordination
- CRM software
Timeline
Logistics Dispatch Manager/Fleet Breakdown
Victory Driveaway
05.2023 - 11.2025
Plant Nursery Merchandiser
Gardenvision
08.2019 - 11.2020
Chef Supervisor
Aramark
09.2018 - 12.2019
Retail Merchandising Representative
Acosta Sales & Marketing
07.2013 - 11.2017
Customer Service Manager
Orielly Auto Parts
05.2011 - 05.2012
Parts Store Manager
AutoZone
07.2006 - 05.2011
BBA - Business Administration And Management
Ashford University
Associate of Applied Science - Accounting And Finance
Southern Crescent Technical College
Associate of Applied Science - Business Management
Southern Crescent Technical College