Alicia Altman
Kennewick,WA
Summary
Dynamic Salon Owner/Operator with a proven track record at Salon 509, specializing in hair styling techniques and exceptional customer relationship management. Elevated client satisfaction and retention by personalizing services and leveraging social media for brand visibility. Adept at team building and maintaining high hygiene standards, demonstrating adaptability and professionalism in a fast-paced industry.
Overview
26
26
years of professional experience
Work History
Salon Owner/Operator
Salon 509
Kennewick, WA
08.2017 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Interacted well with customers to build connections and nurture relationships.
Hairstylist
Self Employed Web
Kennewick, WA
02.1999 - Current
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Launched successful social media campaigns that increased brand visibility online while driving traffic to the salon.
- Interacted well with customers to build connections and nurture relationships.
Education
Kamiakin High School
Kennewick, WA06.1998
Skills
- Hair styling techniques
- Health and safety
- Industry trend awareness
- Hygiene standards
- Scheduling
- Employee reviews
- Staff hiring
- Business marketing
- Cosmetology
- Multitasking
- Reliability
- Effective leader
- Team building
- Customer Relationship Management
- Conflict Resolution
- Professionalism
- Time management abilities
- Adaptability
Timeline
Salon Owner/Operator
Salon 509
08.2017 - Current
Hairstylist
Self Employed Web
02.1999 - Current
Kamiakin High School