Alicia Anderson
Albuquerque,NM
Summary
Reliable and efficient Medical Assistant/Support professional with 16 years of experience in Healthcare environment. Expertly assist with office operations and physician support by gathering patient information, vital signs and POC's. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
15
15
years of professional experience
Work History
Medical Assistant
Presbyterian Healthcare
07.2016 - 11.2025
- Assisted healthcare team with patient intake and registration processes.
- Administered medications and vaccinations under physician supervision.
- Collaborated with providers to ensure accurate patient records and data entry.
- Educated patients on treatment plans and preventive care options.
- Coordinated scheduling of appointments and follow-up visits for patients.
- Maintained cleanliness and organization of examination rooms and medical supplies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Improved clinical workflow with introduction of electronic health records system.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Implemented care and efficiency improvements to support and enhance office operations.
Medical Assistant
ABQ Health Partners
10.2014 - 06.2016
- Administered patient care, including vital signs monitoring and medication administration.
- Assisted healthcare professionals with clinical procedures and patient examinations.
- Coordinated patient scheduling and maintained accurate medical records using electronic health systems.
- Educated patients on treatment plans, medications, and preventive care strategies.
Medical Assistant
NM Neurology
09.2010 - 09.2014
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Coordinated patient scheduling and maintained accurate medical records using electronic health systems.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Education
Certificate - Medical Assistant
ATI
Albuquerque, NMSkills
16 years of Medical Assistant experience Performing vital signs, EKG,s, ear lavages, Vaccines, foot exams, etc Provided excellent patient care at all times
Timeline
Medical Assistant
Presbyterian Healthcare
07.2016 - 11.2025
Medical Assistant
ABQ Health Partners
10.2014 - 06.2016
Medical Assistant
NM Neurology
09.2010 - 09.2014
Certificate - Medical Assistant
ATI