Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Arroyo

Bergenfield,NJ

Summary

High-energy Bartender/Server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Overview

12
12
years of professional experience

Work History

Server

Spring House Restaurant
Tenafly, NJ
09.2024 - 01.2026
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
  • Trained and mentored new staff on restaurant policies and service standards.
  • Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server/Bartender

Verana Cucina Italiana
Norwood, NJ
11.2022 - 12.2023
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Presented menus to patrons to answer questions about offered items and make suitable recommendations.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Server/Bartender

Stony Hill Inn
Hackensack, NJ
09.2018 - 10.2022
  • Dedicates to ensuring customer satisfaction by remaining accessible and friendly.
  • Thorough knowledge of menu offerings including gourmet food, spirits, and wine pairings.
  • Success and multitasking while remaining professional and courteous in fast paced environments.

Restaurant Manager

Tappan Grille (formerly Libertys Bar & Grille)
Tappan, NY
09.2013 - 08.2018
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.

Education

Some College (No Degree) - Business

Rockland Community College
Suffern, NY

Skills

  • Food Inspection
  • Guest Engagement
  • High-Volume Dining
  • Menu Knowledge
  • POS Operation
  • Safe Food Handling
  • Positive and Professional
  • Dining Customer Service
  • Strong work ethic

Timeline

Server

Spring House Restaurant
09.2024 - 01.2026

Server/Bartender

Verana Cucina Italiana
11.2022 - 12.2023

Server/Bartender

Stony Hill Inn
09.2018 - 10.2022

Restaurant Manager

Tappan Grille (formerly Libertys Bar & Grille)
09.2013 - 08.2018

Some College (No Degree) - Business

Rockland Community College