Alicia Avila

Trescal Inc.

Irving, Texas

12.2004 - 02.2024

Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Answered inbound calls, chats and emails to facilitate customer service.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Consulted with customers to resolve service and billing issues.
Set up and activated customer accounts.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Supported sales team members to drive growth and development.
Updated databases with new and modified customer data.
Collected deposits or payments and arranged for billing.