Alicia Benton
ELIZABETH,NJ
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
4
4
years of professional experience
Work History
Manager
Little Tijuana Restaurant, Margarita Bar & Lounge
2021.07 - Current
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Collaborated closely with other departments within the organization, such as marketing and finance, to achieve shared goals and maintain seamless operations.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Customer Service Representative
Love Honey
2020.02 - 2021.03
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Arts - Interpersonal Communication
William Paterson University of New Jersey
Wayne, NJBachelor of Arts - Communication
Essex County College
Newark, NJ09.2002
Skills
- Marketing
- Workforce Management
- Contract Management
- Strategic Planning
- Staff Development
- Performance Management
- Conflict Resolution
- Cross-functional Teamwork
Timeline
Manager
Little Tijuana Restaurant, Margarita Bar & Lounge
2021.07 - Current
Customer Service Representative
Love Honey
2020.02 - 2021.03
Bachelor of Arts - Interpersonal Communication
William Paterson University of New Jersey
Bachelor of Arts - Communication
Essex County College
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