Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Bermudez

Davenport,IA

Summary

Seasoned Credit Card Specialist with comprehensive understanding of credit card products, services, and procedures. Proven skills in managing credit card portfolios, resolving customer issues, and enhancing operational efficiency. Strengths include strong analytical abilities, exceptional problem-solving skills, and commitment to maintaining up-to-date knowledge of industry trends and regulations. Significant contributions made in previous roles include improving customer satisfaction rates and streamlining processes for improved workflow efficiency.

Overview

5
5
years of professional experience

Work History

Credit Card Specialist

Foundever
Las Vegas , Nv
01.2020 - 05.2025
  • Completed routine maintenance and repair.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained accurate records of customer interactions and transactions.
  • Provided guidance to customers on how to use their credit cards responsibly and effectively.
  • Monitored daily transaction volumes, balances, interest rates, and fees for all active credit cards.
  • Resolved disputes over billing errors or unauthorized charges.

Education

High School Diploma -

Desert Winds High School
Lancaster, CA
05-2015

Skills

  • Customer service
  • Data entry
  • Data analysis
  • Microsoft Excel
  • Attention to detail
  • Problem solving
  • Computer skills
  • Multitasking
  • Recordkeeping
  • Microsoft teams

Timeline

Credit Card Specialist

Foundever
01.2020 - 05.2025

High School Diploma -

Desert Winds High School

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