ALICIA BLAND
Washington ,NC
Summary
Dedicated customer service representative with a focus on enhancing customer experiences through effective communication and active listening. Proficient in analyzing customer needs and offering personalized solutions to foster loyalty. Experienced in managing high volumes of inquiries and making tailored merchandise recommendations. Looking to utilize skills in a fast-paced customer service setting.
Overview
11
11
years of professional experience
Work History
Home Health Caregiver
Tier One Home Care
01.2026 - Current
- Delivered compassionate care to clients, ensuring comfort and safety during daily activities.
- Assisted clients with personal hygiene, meal preparation, and medication management.
- Developed individualized care plans tailored to client needs and preferences.
- Coordinated communication among clients, families, and healthcare professionals to improve care effectiveness.
Customer Experience Advisor
Teleperformance USA
12.2023 - 01.2024
- Delivered exceptional customer service via telephone, online chat, and email platforms.
- Managed high call volume while utilizing active listening to identify customer needs.
- Maintained comprehensive product knowledge to align recommendations with customer requirements.
- Provided tailored support and solutions to effectively address customer inquiries.
- Promoted superior customer experience by swiftly resolving concerns with empathy.
- Enhanced customer retention through strategic discount offerings.
- Educated clients on products and services to maximize sales opportunities.
- Adjusted billing and processed refunds to resolve service complaints promptly.
Sales Associate
Bealls INC
04.2021 - 11.2023
- Delivered exceptional customer service by greeting customers and addressing inquiries promptly.
- Processed transactions efficiently using point-of-sale system, ensuring accuracy in financial exchanges.
- Cultivated customer relationships to promote repeat business through personalized interactions.
- Organized stockroom shelves by size, color, and style to enhance inventory management.
- Restocked shelves to maintain optimal inventory levels and improve product availability.
- Answered incoming telephone calls to provide detailed information on products and services.
- Executed returns, exchanges, and transfers in compliance with company policy.
- Unloaded trucks, checked in merchandise, stocked newly arrived items, and rearranged existing stock to optimize space.
Commercial Cleaner
ServiceMaster Clean
10.2020 - 01.2022
- Enhanced building cleanliness through regular sanitization of high-touch areas.
- Disinfected restrooms, kitchens, and common areas to maintain hygiene standards.
- Cleaned floors by sweeping, mopping, and scrubbing to ensure optimal appearance.
- Handled equipment, chemicals, and materials with care to promote safety protocols.
Certified Wireless Specialist
The Revenue Optimization Companies (T-Roc)
03.2019 - 02.2020
- Identified opportunities to enhance wireless device performance through hardware and software updates.
- Conducted post-installation inspections to ensure performance metrics met customer requirements.
- Developed and maintained professional relationships with clients to support strategic planning.
- Provided assistance to customers regarding various wireless needs and inquiries.
- Maintained up-to-date knowledge of market products and services for informed recommendations.
- Answered customer questions on carrier plans and packages tailored to individual needs.
- Managed paperwork for all transactions related to new contracts and upgrades efficiently.
Youth Development Professional
Boys & Girls Club of The Coastal Plain
04.2017 - 08.2018
- Facilitated self-esteem cultivation and community involvement through guidance and strategic advice.
- Engaged with youth, teaching sustainable habits and coping strategies.
- Assisted educational progress via tutoring and homework support.
- Supported goal-setting initiatives, developing actionable plans to achieve targets.
- Supervised youth, ensuring safety and security at all times.
- Planned, implemented, and assessed classroom instructional programs.
- Participated in sports games and movie nights with children.
Apparel & Accessories Team Member
Target
05.2016 - 01.2017
- Stocked merchandise with clear labeling, organizing items by size and color.
- Assisted customers in locating products while promoting key items.
- Engaged customers in conversation to identify individual needs and preferences.
- Recommended optimal products based on customer desires and requirements.
- Managed cash register operations efficiently to enhance transaction speed.
- Maintained a clean, organized work area, ensuring appealing merchandise displays.
Student Office Assistant
University Police Department (NCCU)
08.2015 - 12.2015
- Welcomed office visitors and notified staff of scheduled appointments.
- Managed multi-line telephone calls, mail, and faxes efficiently.
- Assisted senior administrative professionals with daily work tasks to enhance productivity.
- Compiled information from source data entered into computer for record-keeping.
- Completed clerical tasks including filing, copying, and distributing mail.
- Maintained and updated both digital and physical office records accurately.
- Worked independently and under guidance to master various clerical functions.
Education
Some College (No Degree) - Criminal Justice
North Carolina Central University
Durham, NCHigh School Diploma - undefined
Plymouth High School
Plymouth, NC06-2012
Skills
- Issue resolution skills
- Client advocacy techniques
- Customer service excellence
- Order management processes
- Data entry proficiency
- Quality control measures
- Active listening abilities
- POS system operations
- Office administrative support
- Demonstrated professionalism in interactions
- General product knowledge
- Database account updating
- Distance work availability
- Driven self-motivation
- Growth in sales and upselling
- Gained Apple Certified Specialist (ACS) status
- Effective call center operations
- Two-way communication skills for calls
- Dispute resolution for billing
- Emotional support
- Physical therapy support
Timeline
Home Health Caregiver
Tier One Home Care
01.2026 - Current
Customer Experience Advisor
Teleperformance USA
12.2023 - 01.2024
Sales Associate
Bealls INC
04.2021 - 11.2023
Commercial Cleaner
ServiceMaster Clean
10.2020 - 01.2022
Certified Wireless Specialist
The Revenue Optimization Companies (T-Roc)
03.2019 - 02.2020
Youth Development Professional
Boys & Girls Club of The Coastal Plain
04.2017 - 08.2018
Apparel & Accessories Team Member
Target
05.2016 - 01.2017
Student Office Assistant
University Police Department (NCCU)
08.2015 - 12.2015
High School Diploma - undefined
Plymouth High School
Some College (No Degree) - Criminal Justice
North Carolina Central University