MONICCA JACKSON Or BURNETT
Colorado Springs,CO
Summary
Driven and compassionate professional with extensive experience in healthcare and customer service roles, notably at Anova Care. Excelled in issue resolution and operational records maintenance, enhancing patient quality of life and streamlining service delivery. Demonstrated leadership development and empathetic communication, achieving significant improvements in patient and customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Home Health Caregiver
Anova Care
03.2022 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
Work From Home Customer Service Agent
Luce Research
08.2022 - 05.2024
- Attended virtual department meetings, contributing to ongoing improvement initiatives and addressing emerging performance concerns.
- Performed independent research to solve complex issues, employing resources such as Inbound and Outbound calls.
- Answered live online chats to give quick answers and solve problems faster
- Maintained functional and productive workspaces, prioritizing quiet atmospheres for call quality and clarity
Medication Aide
Aspen Assisted Living
07.2022 - 09.2023
Concierge
MELODY LIVING ASSISTED LIVING & MEMORY CARE
03.2021 - 07.2022
Customer Service Representative Store Manager
Check Into Cash
10.2018 - 03.2022
- Travel & Maintain while also Supervisor Other Stores In different Regions.
Overnight Stocker
Walmart
04.2017 - 12.2021
Certified Medication Administrator & Caregiver
The Residence At Village Green
04.2018 - 10.2021
Patient Experience Coordinator & Housekeeping
Memorial Hospital Central
08.2017 - 10.2021
Customer Service Representative Manager
Alorica
01.2015 - 02.2019
Cashier
7-eleven
02.2015 - 11.2018
Lead Sales Associate
Burlington Coat Factoy
04.2013 - 11.2017
Education
MBA - Nursing
Sanford-Brown College - Fenton
Fenton, MO05.2010
High School Diploma - High School Diploma
Hazelwood Central High School
St Louis, MO05.2007
Skills
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Medical Condition Coding Software
- Leadership Development
- Service Utilization Improvements
- Individual Counseling
- Community Resources and Education
- POS Systems and Ordering Platforms
- Customer Transactions
- Office Equipment
- Information Systems Development
- Operational Records Maintenance
REFERENCES
MONICA BAEBERS (719)396-5546
HEIDI (719)323-5560
WILBERT PATTERSON (719)292-8619
TINA COX (719)571-0940
ADREA HUSELTON (719)619-8811
KYLA ZEHNDER (719) 344-3687
ANGELA WILLIAMS/JACKSON (623) 336-3322
Certification
- QMAP - Administer medications according to written physician's orders.
- Maintain proper documentation of the administration of both prescription and non-prescription drugs.
- Use proper techniques when administering medications by various routes.
- Safely and accurately fill and administer medications to and from medication reminder boxes with oversight from a licensed person or qualified manager.
- NCPCT - Patient Care Technician
- CNA - Certified Nursing Assistant
- First Aid/CPR Certified
- Basic Life Support Certified
Timeline
Work From Home Customer Service Agent
Luce Research
08.2022 - 05.2024
Medication Aide
Aspen Assisted Living
07.2022 - 09.2023
Home Health Caregiver
Anova Care
03.2022 - Current
Concierge
MELODY LIVING ASSISTED LIVING & MEMORY CARE
03.2021 - 07.2022
Customer Service Representative Store Manager
Check Into Cash
10.2018 - 03.2022
Certified Medication Administrator & Caregiver
The Residence At Village Green
04.2018 - 10.2021
Patient Experience Coordinator & Housekeeping
Memorial Hospital Central
08.2017 - 10.2021
Overnight Stocker
Walmart
04.2017 - 12.2021
Cashier
7-eleven
02.2015 - 11.2018
Customer Service Representative Manager
Alorica
01.2015 - 02.2019
Lead Sales Associate
Burlington Coat Factoy
04.2013 - 11.2017
- QMAP - Administer medications according to written physician's orders.
- Maintain proper documentation of the administration of both prescription and non-prescription drugs.
- Use proper techniques when administering medications by various routes.
- Safely and accurately fill and administer medications to and from medication reminder boxes with oversight from a licensed person or qualified manager.
- NCPCT - Patient Care Technician
- CNA - Certified Nursing Assistant
- First Aid/CPR Certified
- Basic Life Support Certified
MBA - Nursing
Sanford-Brown College - Fenton
High School Diploma - High School Diploma
Hazelwood Central High School
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