Alicia Boykin
springfield,Oregon
Summary
Dynamic Supervisor with proven success at PakTech, enhancing team productivity through effective workflows and strong leadership. Skilled in training and mentoring, I excel in complex problem-solving and adaptability. Committed to improving customer satisfaction, I ensure compliance while fostering collaboration among diverse teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
PakTech
Eugene, OR
02.2021 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Hub Staff
Women's Residential Treatment Willamette Family
Eugene, OR
07.2022 - 10.2022
- Responded sensitively and competently to service clients with diverse cultural backgrounds.
- Collaborated with colleagues on various projects, sharing knowledge and expertise while working together towards common objectives.
- Maintained strict adherence to industry regulations, ensuring compliance with all relevant laws and guidelines for business operations.
- Gathered, organized and input information into digital database.
Education
GED -
Washoe High
Reno, NV12-2004
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Complex Problem-solving
- Team building
- Adaptability and flexibility
- Self motivation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30+ staff members, with a team of 3 people.
Certification
- Certified Recovery Mentor, MHACBO, Current
- Peer Support Specialist , OHA, Current
Timeline
Hub Staff
Women's Residential Treatment Willamette Family
07.2022 - 10.2022
Supervisor
PakTech
02.2021 - Current
GED -
Washoe High