Alicia Bratcher
Byhalia,MS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager
RedefinedDaySpa
11.2014 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Wooddale High School
Memphis, TN05.2011
Skills
- Marketing
- Operations Management
- Strategic Planning
- Performance Management
- Workforce Management
- Business Administration
- Staff Development
- Policy Implementation
- Staff Management
- Time Management
- Team Leadership
- Staff Training and Development
- Decision Making
- Organizational Skills
- Customer Service
- Computer Skills
- Hiring and Training
- Scheduling and Coordinating
Certification
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
Timeline
Manager
RedefinedDaySpa
11.2014 - Current
Wooddale High School