Alicia Brown

With over 20 years of experience in customer service, including a pivotal role at Safelite Auto Glass, I excel in complaint resolution and utilizing CRM software to enhance customer satisfaction. My proactive approach and negotiation skills have consistently fostered positive relationships, achieving high levels of customer loyalty and satisfaction without exceeding a numerical percentage.

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.