Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Open To Work
Hi, I’m
Alicia Brown
Service Specialist
Fort Oglethorpe,GA
Summary
Overview
4
years of professional experience
2009
years of post-secondary education
Work History
IST Management ServicesAtlanta, MI
Client Service Specialist
01.2024 - Current
Job overview
- Assist clients with inquiries and provided timely support for service requests.
- Manage client accounts and ensure accurate data entry into the system.
- Coordinate with team members to resolve client issues efficiently.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
Department of Human ServicesChattanooga, Tennessee
Administrative Assistant
12.2021 - 01.2024
Job overview
- Managed scheduling and appointments for department staff and clients.
- Coordinated communication between team members and external stakeholders.
- Maintained accurate records and files for case management activities.
- Handled incoming inquiries via phone, email, and in-person interactions.
Education
Georgia Northwestern Technical CollegeRome, Georgia, GA
University Overview
Skills
- CRM software proficiency
- Call center operations
- Administrative support
- Project management
- Problem solving
Work Preference
Job Search Status
Open to workWork Type
Full TimeContract WorkLocation Preference
On-SiteRemoteSalary Range
$38000/yr - $200000/yrTimeline
Client Service Specialist
IST Management Services
01.2024 - Current
Administrative Assistant
Department of Human Services
12.2021 - 01.2024
Georgia Northwestern Technical College
05.2008