Alicia Caceres
College Station,Tx
Summary
Dedicated healthcare professional with extensive experience in patient care and clinical procedures, committed to delivering exceptional support in diverse medical environments. Proficient in phlebotomy and EKG techniques, enhancing patient experience and operational efficiency. Strong understanding of medical terminology and healthcare protocols ensures adherence to high standards of care and compliance. Passionate about fostering a compassionate atmosphere while contributing to the overall success of the healthcare team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Clinical Medical Assistant
CHI St Joseph Medical Group
11.2024 - 06.2025
- Administered patient care and support during examinations and procedures.
- Assisted in documenting patient histories and vital signs accurately.
- Coordinated patient scheduling and follow-up appointments efficiently.
- Educated patients on treatment plans, medications, and preventive care practices.
- Implemented infection control protocols to maintain a sterile environment.
- Collaborated with healthcare team to optimize workflow and improve patient satisfaction.
- Enhanced electronic health record (EHR) documentation for improved accuracy and compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient flow within the clinic by effectively managing appointment scheduling and timely rooming of patients.
- Maintained confidentiality of patient information by adhering to HIPAA guidelines at all times during recordkeeping and communications.
- Prepared lab specimens for diagnostic evaluation.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
PCT,Patient Companion
CHI St Joseph Regional Hospital
01.2022 - 11.2024
- Assisted patients with daily living activities, promoting comfort and well-being.
- Provided companionship to enhance patient emotional support and engagement.
- Monitored patient condition, reporting changes to healthcare team promptly.
- Collaborated with nursing staff to develop individual care plans tailored to patient needs.
- Supported mobility-impaired patients by assisting with transfers, ambulation exercises, or wheelchair navigation as needed.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Trained new technicians on best practices for patient interaction and equipment handling, fostering a knowledgeable team environment.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
Team Member
Chick-Fil-A
07.2021 - 11.2021
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and loyalty.
- Collaborated with team members to ensure timely food preparation and service.
- Maintained cleanliness and organization of kitchen workstations per health guidelines.
- Operated kitchen equipment to maintain efficiency and safety standards.
- Monitored food quality during preparation, ensuring consistency with menu standards.
- Achieved consistent positive feedback from customers regarding meal quality and presentation standards.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
Medical office clerk
Wound Care Institute of Texas
03.2021 - 05.2021
- Managed patient scheduling using electronic health record systems to optimize office workflow.
- Processed patient information and insurance claims accurately to ensure timely reimbursements.
- Coordinated effective communication between patients, healthcare providers, and insurance companies.
- Developed standard operating procedures for administrative tasks, improving overall office efficiency and consistency.
- Facilitated smooth office workflow by prioritizing tasks for administrative team members to meet deadlines consistently.
- Contributed to maintaining a clean and organized office environment by managing supplies inventory and restocking as needed.
Temporary Nurse Assistant
Briarcliff Rehabilitation Center (Regency Integrated Health Services)
09.2020 - 04.2021
- Help the residents in daily activities, as toileting, feeding, changing pads, showers, and taking them to recreation activities.
- Improved patient comfort by providing compassionate and attentive care.
- Supported infection control measures by maintaining a clean and sanitary environment for all patients.
- Worked closely with nursing staff to address any concerns or changes in patient condition, ensuring appropriate interventions were implemented quickly.
- Responded promptly to call lights, addressing the needs of patients in a timely and efficient manner.
- Facilitated smooth transitions between shifts by providing thorough hand-off reports on each patient''s status.
- Utilized effective communication skills with patients and families, establishing trust and rapport for a positive care experience.
Hostess
Mamma’s Restaurant
07.2020 - 09.2020
- Greeted and seated guests, ensuring optimal flow and guest satisfaction.
- Managed reservation system, coordinating seating arrangements to maximize efficiency.
- Trained new staff on customer service standards and restaurant policies.
- Collaborated with kitchen and waitstaff to ensure seamless service during peak hours.
- Monitored dining area for cleanliness and ambiance, maintaining a welcoming environment.
- Assisted in developing promotional strategies to increase customer engagement and loyalty.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Accountant Assistant
Last Choice Transportation
04.2019 - 08.2019
- Reduced errors in financial reporting by consistently reviewing transactions and reconciling discrepancies.
- Facilitated smooth payroll processing by accurately entering employee hours, deductions, and benefits information into payroll system.
- Safeguarded company assets by maintaining an accurate fixed asset register, including depreciation calculations and regular verification checks.
- Stayed updated on relevant compliance regulations, ensuring adherence within all accounting activities undertaken by the team.
- Assisted in implementing new software solutions that significantly improved efficiency within the finance department operations as a whole.
- Maintained comprehensive documentation for all accounting activities, ensuring easy access to vital financial information when required for audits or reviews.
Education
High School Diploma -
Colegio Culiacan
06-2018
Medical Assistant - Health And Wellness
Career Steps Inc.
04-2022
Skills
- Proficient in Microsoft Office and Excel
- Proficient in EMR systems
- Proficient in ECW
- HIPAA regulations knowledge
- Patient vital sign assessment
- Clinical office operations
- Accurate clinical documentation
- Collection and processing of specimens
- Scheduling efficiency in healthcare
- Proficient in healthcare software
- Strong verbal and written communication
- Medical terminology expertise
- Infection prevention protocols
Certification
- CCMA certified (2024-03-2026-03)
- BLS certified (2024-01-2026-01)
Languages
English - (Fluent)
Spanish - (Fluent)
Timeline
Certified Clinical Medical Assistant
CHI St Joseph Medical Group
11.2024 - 06.2025
PCT,Patient Companion
CHI St Joseph Regional Hospital
01.2022 - 11.2024
Team Member
Chick-Fil-A
07.2021 - 11.2021
Medical office clerk
Wound Care Institute of Texas
03.2021 - 05.2021
Temporary Nurse Assistant
Briarcliff Rehabilitation Center (Regency Integrated Health Services)
09.2020 - 04.2021
Hostess
Mamma’s Restaurant
07.2020 - 09.2020
Accountant Assistant
Last Choice Transportation
04.2019 - 08.2019
High School Diploma -
Colegio Culiacan
Medical Assistant - Health And Wellness
Career Steps Inc.