Alicia Carrillo
Compton,California
Summary
Dynamic Store Manager with a proven track record at Populus Financial Group, excelling in sales strategy implementation and customer service excellence. Enhanced team performance through effective staff training, resulting in increased revenue and improved customer satisfaction. Skilled in inventory management and maintaining safety compliance, fostering a welcoming environment for all clientele.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
Store Manager
Populus Financial Group DBA Ace Cash Express
Los Angeles, CA
09.2018 - Current
- Led daily store operations to ensure excellent customer service and compliance with company policies.
- Managed staff scheduling and training programs to enhance team performance and productivity.
- Oversaw inventory management, optimizing stock levels to reduce costs and improve availability.
- Implemented sales strategies that increased revenue through effective merchandising and promotions.
- Maintained high standards of store appearance and safety protocols, ensuring a welcoming environment for customers.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Senior Branch Manager
Kinecta Federal Credit DBA Nix Neighborhood Lending
Los Angeles, CA
06.1993 - 09.2018
- Led branch operations to enhance customer satisfaction and improve service delivery.
- Developed strategic plans to achieve sales targets and increase market share.
- Mentored and trained staff on best practices for customer engagement and product knowledge.
- Analyzed financial reports to identify trends and implement cost-saving measures.
- Maintained friendly and professional customer interactions.
Education
High School Diploma -
Fremont High School
Los Angeles, CA06-1990
Skills
- Store operations management
- Staff training and development
- Inventory management
- Sales strategy implementation
- Customer service excellence
- Cash handling procedures
- Safety compliance standards
- Store appearance maintenance
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Store Manager
Populus Financial Group DBA Ace Cash Express
09.2018 - Current
Senior Branch Manager
Kinecta Federal Credit DBA Nix Neighborhood Lending
06.1993 - 09.2018
High School Diploma -
Fremont High School