Summary
Overview
Work History
Education
Skills
Babysitter
Languages
Timeline
BusinessAnalyst

Alicia Castillo

Blue Jay, CA,CA

Summary

Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Willing to learn anything new!

Overview

1
1
year of professional experience

Work History

Barista

Tea & Coffee Exchange
Lake Arrowhead, CA
07.2021 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Controlled line and crowd with quick, efficient service.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Completed over successful daily cash audits to correctly balance drawers at end of each shift.
  • Complied with standards for merchandising, stocking and storing product.
  • Educated coworkers and customers about new products.
  • Maintained espresso equipment and performed minor repairs to keep coffee machines functioning properly.

Education

Rim of The World Senior High School
Lake Arrowhead, CA
06.2023

Skills

  • Coffee and Tea Preparation
  • Equipment and Store Cleaning
  • Espresso Machine Operation and Maintenance
  • Menu Memorization
  • Food Serving and Preparation
  • Equipment Checks and Assessments
  • Food Storage Management
  • Workstation Maintenance
  • Exceptional Customer Service
  • Cash Register Operation
  • Spanish Fluency
  • Valid Food Handlers Certification

Babysitter

I have always been a Babysitter growing up. Either it being from my family or friends that needed an extra hand!

Languages

Spanish
Full Professional

Timeline

Barista

Tea & Coffee Exchange
07.2021 - Current

Rim of The World Senior High School
Alicia Castillo