Alicia Chappell
Washington
Summary
Detail-oriented professional with experience in executing routine lab tests and managing patient intake. Adept in customer service and medical terminology, with a strong focus on enhancing patient satisfaction and efficient diagnostic processes.
Overview
4
4
years of professional experience
Work History
Medical Assistant
Primary Care Physicians
Washington, DC
05.2025 - Current
- Executed routine lab tests and processed specimens, supporting efficient diagnostic procedures.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Measured patient spirometry.
- Administered vaccines and medications under physician supervision, ensuring patient safety and compliance.
Call Center Representative
Digestive Diseases Center
Alexandria, VA
07.2024 - 04.2025
- Handled high-volume inbound calls, providing accurate information to patients regarding appointment scheduling and services.
- Assisted patients in completing paperwork and navigating insurance inquiries efficiently and effectively.
- Resolved patient concerns promptly, enhancing overall satisfaction and maintaining positive relationships.
- Collaborated with healthcare professionals to ensure seamless communication regarding patient needs and follow-ups.
- Utilized electronic health record (EHR) systems for accurate data entry and management of patient information.
Medical Assistant
Pediatric Health Choice
Washington, DC
10.2022 - 02.2024
- Assisted with patient intake and documentation to ensure accurate medical records.
- Prepared examination rooms and maintained sterile environments for pediatric procedures.
- Administered vaccines and medications under physician supervision, ensuring patient safety and compliance.
- Coordinated scheduling of appointments, effectively managing patient flow and minimizing wait times.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Intern
Primary Care Network Clinic
Greenbelt, MD
06.2022 - 08.2022
- Assisted in patient intake and medical history documentation.
- Supported healthcare team with routine clinical procedures and patient care tasks.
- Collaborated with providers to ensure accurate patient assessments and treatment plans.
- Maintained cleanliness and organization of examination rooms and medical equipment.
- Engaged in continuous learning through shadowing experienced clinicians and attending training sessions.
Education
No Degree - Medical Assistant Program
Prospect College
Washington, DC08-2022
High School Diploma -
Jackson Reed
Washington, DC06-2020
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Phlebotomy
- CPR
- Fluent in vietnamese
- Equipment sterilization
- Vital signs monitoring
Languages
Vietnamese
Native or Bilingual
Spanish
Limited Working
Timeline
Medical Assistant
Primary Care Physicians
05.2025 - Current
Call Center Representative
Digestive Diseases Center
07.2024 - 04.2025
Medical Assistant
Pediatric Health Choice
10.2022 - 02.2024
Medical Intern
Primary Care Network Clinic
06.2022 - 08.2022
No Degree - Medical Assistant Program
Prospect College
High School Diploma -
Jackson Reed