Alicia Childress
Hamburg,AR
Summary
Dynamic professional with a strong background in customer service and behavioral observation, honed at the Ashley County Sheriff Office. Proven ability to enhance client experiences through effective communication and problem-solving. Skilled in EMR/EHR software and committed to maintaining high standards of service and compliance. Adaptable and detail-oriented, ensuring operational efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Detention Officer
Ashley County Sheriff Office
Hamburg, AR
09.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
School Janitor
Hamburg School District
Hamburg, AR
07.2023 - 04.2024
- Maintained cleanliness and sanitation standards throughout school facilities.
- Operated cleaning equipment, ensuring efficient and effective use of resources.
- Assisted in setting up classrooms for events and daily activities.
- Supported waste management practices by implementing recycling initiatives.
- Maintained a clean and safe environment by performing daily janitorial tasks such as sweeping, mopping, and sanitizing surfaces.
- Upheld a professional appearance while on duty by wearing appropriate attire and maintaining personal cleanliness standards, reflecting positively on the entire janitorial team.
Hotel Receptionist
Tru By Hilton
Crossett, AR
12.2021 - 11.2022
- Managed check-in and check-out processes, ensuring a smooth guest experience.
- Assisted guests with inquiries and provided information about hotel services and local attractions.
- Operated reservation systems to manage bookings and update guest information accurately.
- Coordinated with housekeeping and maintenance teams to resolve guest issues promptly.
- Trained new staff on front desk procedures and customer service best practices.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Collected room deposits, fees, and payments.
- Preserved guest privacy and security through strict adherence to data protection policies when handling personal information or payment details.
Assistant Store Manager
Cato's Fashion
Crossett, AR
08.2021 - 10.2022
- Assisted in managing daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and improve sales techniques.
- Coordinated inventory management processes, optimizing stock levels to meet customer demand.
- Implemented visual merchandising strategies to improve product presentation and drive customer engagement.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Behavior Coach
Delta Family Center
Hamburg, AR
03.2015 - 08.2021
- Monitored client progress through data collection and documentation, ensuring accuracy in reporting outcomes.
- Acted as an advocate for students with behavioral needs, ensuring appropriate resources and supports were available to facilitate their success.
- Implemented positive reinforcement strategies within the classroom setting to encourage desired behaviors and discourage negative ones.
- Enhanced overall school environment by promoting positive behavior management techniques among staff members.
Crew Member
McDonald's
Crossett, AR
03.2011 - 03.2015
- Delivered exceptional customer service, ensuring positive dining experiences and addressing guest inquiries promptly.
- Operated kitchen equipment efficiently, maintaining high standards of food safety and cleanliness.
- Collaborated with team members to optimize workflow during peak hours, enhancing overall operational efficiency.
- Assisted in training new crew members on company policies and procedures, promoting a cohesive work environment.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
Clearwater, FL05-2023
General Studies
Hamburg High School
Hamburg, AR05-2009
Skills
- Patience and tolerance
- Behavioral observation
- Emergency response
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- HIPAA compliance
- Computer skills
- EMR/EHR software systems and Microsoft office Application-Word,Excel,Outlook, and Powerpoint
- Basic Coding Skills for ICD-10 coding & CPT
- Medical Terminology
Certification
- Certification -HIPPA Essentials for Healthcare Professionals - 2023
- Delta Family Center- CPR,First Aid,BLS Certified-2021
- Hamburg High School Graduate-2009
Salutatorian
As a Alumni of Ultimate Medical Academy I received High Honors and was Awarded Salutatorian for maintaining a 3.7 during my time I attended College.
Timeline
Detention Officer
Ashley County Sheriff Office
09.2024 - Current
School Janitor
Hamburg School District
07.2023 - 04.2024
Hotel Receptionist
Tru By Hilton
12.2021 - 11.2022
Assistant Store Manager
Cato's Fashion
08.2021 - 10.2022
Behavior Coach
Delta Family Center
03.2015 - 08.2021
Crew Member
McDonald's
03.2011 - 03.2015
Diploma - Medical Administrative Assistant
Ultimate Medical Academy
General Studies
Hamburg High School