Alicia Cobian-Soto
West Milford
Summary
Experienced Key Holder with a passion for fostering a positive and enjoyable team dynamic. Known for exceptional organizational skills and reliability, excels at effectively managing multiple priorities while maintaining a positive attitude. Always willing to go the extra mile and take on additional responsibilities to ensure team success and achieve collective goals.
Overview
6
6
years of professional experience
Work History
Key Holder
FlynnO'Hara Uniforms
01.2024 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed store personnel by delegating tasks and supervising daily operations.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Fulfilled Ship from Store Orders
Key Holder
CottonOn
08.2022 - 03.2023
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Implemented loss prevention strategies to minimize store shrinkage.
Key Holder
Garage Clothing
06.2019 - 08.2022
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Trained and mentored new employees.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Associate
Walgreens
04.2021 - 07.2021
- Managed customer relations through communication and helpful interactions.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Greeted customers and offered assistance for increased customer satisfaction.
Volunteer
Valley Hospital
09.2018 - 09.2019
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Reported patient requests, concerns, and other observations to staff.
- Provided support and companionship to patients in need of assistance.
- Assisted in a lab and handling specimens.
Education
Highschool diploma -
Mary Help Of Christians Academy
North Haledon, NJBachelors Degree - Psychology
Caldwell University
Caldwell, NJ05.2025
Skills
- Cash Handling
- Organization
- Safety Enforcement
- Team Training
- Bank Deposits
- Customer Service
- Training and mentoring
- Task Delegation
Accomplishments
- Staff Coaching and Training
- Cash Handling and Reconciliation
- Merchandise Promotion and Display
- Retail Industry Experience
- Folding Clothes
- POS Terminal Operations
- Managing Customer Needs
- Team Management Experience
- Unpacking Deliveries and Shipment
- Workflow Monitoring
- Inventory Replenishment
Languages
Spanish
Professional Working
Timeline
Key Holder
FlynnO'Hara Uniforms
01.2024 - Current
Key Holder
CottonOn
08.2022 - 03.2023
Associate
Walgreens
04.2021 - 07.2021
Key Holder
Garage Clothing
06.2019 - 08.2022
Volunteer
Valley Hospital
09.2018 - 09.2019
Highschool diploma -
Mary Help Of Christians Academy
Bachelors Degree - Psychology
Caldwell University
Similar Profiles
Olivia RodriguezOlivia Rodriguez
Order Fulfillment Associate/Embroidery Machine Operator at FlynnO'Hara UniformsOrder Fulfillment Associate/Embroidery Machine Operator at FlynnO'Hara Uniforms
Jake ScarryJake Scarry
Key Holder Supervisor at FlynnO'Hara UniformsKey Holder Supervisor at FlynnO'Hara Uniforms
Georgiana Bien-AimeGeorgiana Bien-Aime
Assistant Manager at TBG'S UniformsAssistant Manager at TBG'S Uniforms