Alicia Cochran
Jarrettsville,MD
Summary
Highly organized and motivated Account Executive with expertise in client relationship management. Skilled in analyzing data, problem-solving, communication and adaptability to changing needs. Focused on providing excellent support both internally and externally to meet and exceed client expectations.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Account Executive
Associated Administrators, LLC
04.2013 - Current
- Providing exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
- Managing multiple clients simultaneously while maintaining organization and prioritizing tasks efficiently.
- Meeting time sensitive deadlines including communications, reports and compliance with annual regulations.
- Consistently pursuing improvements in processes and services to ensure data integrity and accurate reporting as well as to attain a quality product.
Account Manager
Associated Administrators, LLC
05.2009 - 03.2013
- Provided direct support to Account Executive, prepared for client meetings, including coordinating meeting location and supplies and reviewing external and internal meeting reports.
- Coordinated and provided support to internal staff, communicating changes directed by the client and ensured implementation of those changes.
- Organized and maintained records for multiple clients, including tracking compliance regulations.
- Reviewed and approved all client invoices.
Education
Bachelor of Arts - Human Services
College of Notre Dame of Maryland
Baltimore, Maryland05-2009
Skills
- Client relationship building
- Account management
- Microsoft Word, Excel, PowerPoint
- Basys, Inc
Certification
EPIC Conference (Investment Performance Services) - February 2014
International Foundation of Employee Benefit Plans Conference - February 2009
Timeline
Account Executive
Associated Administrators, LLC
04.2013 - Current
Account Manager
Associated Administrators, LLC
05.2009 - 03.2013
EPIC Conference (Investment Performance Services) - February 2014
International Foundation of Employee Benefit Plans Conference - February 2009
Bachelor of Arts - Human Services
College of Notre Dame of Maryland
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