Alicia Colvin
Huntsville,AL
Summary
Healthcare professional with extensive experience at Southern Cancer Center, recognized for excellence in patient care and safety. Demonstrated ability to enhance workflow efficiency and improve patient satisfaction through effective problem-solving and customer service. Proficient in managing multiple tasks with precision in high-pressure environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior CCMA
Southern Cancer Center
11.2014 - Current
- Record patient vital signs and entere information into EMR systems systematically.
- Administer injections, ensuring adherence to safety protocols.
- Prepare exam rooms for patient visits, optimizing workflow efficiency.
- Maintain patient referrals.
- Respond to patient calls in a timely manner.
- Assist patients with limited mobility to ensure patient safety.
- Assist providers during exams when necessary.
- Removed port needles safely, adhering to medical guidelines.
Optician/Lead Key Holder
National Vision Center
08.2007 - 11.2014
- Calibrated seg heights, vertex, and pupillary distance to ensure customized eyeglass orders.
- Evaluated incoming prescriptions for accuracy prior to dispensing eyewear, preventing errors.
- Provided exceptional customer service by addressing patient concerns promptly and effectively.
- Filed claims with vision and medical insurance companies to secure payment for optical services.
- Aided patients in selecting flattering eyeglass frames aligned with prescriptions and style preferences.
- Verified and updated patient records to maintain precise prescription information.
- Educated patients on proper use, care, and maintenance of eyeglasses and contact lenses.
- Reduced wait times for adjustments and repairs by optimizing workflow in service area.
Education
Associate of Science - Clinical Certified Medical Assistant
Virginia College of Huntsville
Huntsville, AL06-2014
High School Diploma -
J. O. Johnson High School
Huntsville, AL05-1996
Skills
- Positive attitude and teamwork
- Customer service and support
- Problem-solving and critical thinking
- Time management and organization
- Attention to detail and multitasking
- Dependability and adaptability
- Effective communication skills
- Calmness under pressure
Accomplishments
- Vitals Testing - Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.
- Documentation - Ensured charting accuracy through precise documentation which resulted in a certificate.
Certification
- NHA Certified Clinical Medical Asst., 2014 to present.
- BLS Certification 03/2024 to present.
Languages
English
Timeline
Senior CCMA
Southern Cancer Center
11.2014 - Current
Optician/Lead Key Holder
National Vision Center
08.2007 - 11.2014
Associate of Science - Clinical Certified Medical Assistant
Virginia College of Huntsville
High School Diploma -
J. O. Johnson High School
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