Alicia Conley
Hindman,KY
Summary
Personable and dedicated customer service representative with extensive experience in banking. Solid team player with upbeat, positive attitude and proven skill in establishing relationships with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Citizens bank of Kentucky
McDowell, Kentucky
03.2021 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Cashier
Garrett fountain
Garrett, Kentucky
08.2019 - 03.2021
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
Education
High School Diploma -
Allen Central High School
Eastern, KY08-2016
Skills
- Account updating
- Paperwork Processing
- Call Management
- Information Security
- Complaint resolution
- Active Listening
- Filing
- Account Management
Timeline
Customer Service Representative
Citizens bank of Kentucky
03.2021 - Current
Customer Service Cashier
Garrett fountain
08.2019 - 03.2021
High School Diploma -
Allen Central High School