Alicia Cortes
Amarillo,TX
Summary
Knowledgeable and dedicated professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction, and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and cultivating partnerships.
Overview
13
13
years of professional experience
Work History
Front Desk Customer Service Representative
Oasis Laundromat
03.2024 - 08.2024
- Greeted and verified members and guests upon entry to optimize security.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Maintained safety practices at all times to protect personnel and laundry loads.
Walmart Associate
Walmart
01.2023 - 12.2023
- Prioritized helping customers over completing other routine tasks in store.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Performed cash, card, and check transactions to complete customer purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Cleaning Crew Member
Carpet World Amarillo
02.2012 - 01.2019
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
Education
High School Diploma -
Pepp Tech High School
San Luis, AZ05.2009
Skills
- Customer experience management
- Stress Tolerance
- Administrative Support
- Customer Service
- Quality Control
- Inbound Call Management
- De-Escalation Techniques
Timeline
Front Desk Customer Service Representative
Oasis Laundromat
03.2024 - 08.2024
Walmart Associate
Walmart
01.2023 - 12.2023
Cleaning Crew Member
Carpet World Amarillo
02.2012 - 01.2019
High School Diploma -
Pepp Tech High School
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