Alicia Cournoyer
Summary
Detail-oriented Senior Accounts Payable professional with 10+ years of experience managing high-volume invoice processing, vendor relations, and full payment cycles. Recognized for training team members, resolving complex discrepancies, improving workflows, and ensuring accurate, timely financial reporting. Strong systems knowledge with a reputation as a reliable escalation point and process resource.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Senior Accounts Payable Clerk
Bay Disposal
Norfolk
06.2015 - Current
- Process high-volume invoices while ensuring accuracy, proper coding, and timely payment
- Reconcile vendor statements and resolve discrepancies to maintain accurate accounts
- Prepare weekly payment runs including ACH, wire transfers, and check payments
- Serve as escalation point for complex vendor issues and invoice exceptions
- Train and mentor new AP staff on systems, procedures, and company policies
- Partner with purchasing and accounting teams to streamline workflow and improve efficiency
- Assist with month-end close activities and reporting
- Support internal and external audit requests with documentation and research
- Identify process improvements that reduce errors and speed invoice processing
Office Manager/Bookkeeper
Kempsville Counter Tops
Norfolk
08.2013 - 05.2015
- Managed an office staff ranging from 4-7 employees
- Responsible for all aspects of human resources for at least 25 employees (benefits coordination, newhire filing, periodic employee reviews, personnel records and files etc.)
- Creating and submitting invoicing for all sales including Commercial Billing (AIA)• Effectively collected on numerous exceptionally past due accounts and bringing the A/R back to anacceptable level (no accounts past 30-60 days as of now)
- Managing the daily cash flow for budgeting purposes and paying all bills• Running Bi-Weekly payroll for at least 25 employees; exporting all hours from time clock program andcreating paychecks, paying all taxes related to payroll• Figuring and approving of monthly commission payments for sales staff
- Completing and filing all quarterly and annual payroll tax reports: 941/944, 940, VA-16, VEC• Responsible for all account reconciliation: bank accounts, vendor accounts
- Approval of product orders, receiving of product orders and delegation of production duties once allproduct was properly received
- Responsible for the general day to day general office duties
Education
Bachelor of Science - Business Administration
Lake Superior State University
Sault Ste. Marie, MI 09.1996 - 06.2002
Skills
- Invoice Processing & Coding
- Vendor Management
- Account Reconciliation
- Payment Processing (ACH, wire, check)
- ERP Systems (SAP, Oracle, NetSuite, etc)
- Month-End Close Support
- Process Improvement
- Audit Support
- Training & Mentoring
- Problem Resolution
Timeline
Senior Accounts Payable Clerk
Bay Disposal
06.2015 - Current
Office Manager/Bookkeeper
Kempsville Counter Tops
08.2013 - 05.2015
Bachelor of Science - Business Administration
Lake Superior State University
09.1996 - 06.2002