Alicia Courtright
Salem
Summary
Dynamic hospitality professional with extensive experience at Rudy's Steakhouse, excelling in high-pressure environments. Proven ability to enhance customer satisfaction through strong multitasking and effective communication. Recognized for training staff and improving service efficiency, leading to increased repeat business and positive reviews. Committed to maintaining cleanliness and resolving customer concerns promptly.
Overview
6
6
years of professional experience
Work History
Bartender
Rudy's Steakhouse
03.2023 - 04.2025
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Served high customer volumes during special events, nights, and weekends.
Server
Rudy's Steakhouse
01.2022 - 04.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Expeditor
Rudy's Steakhouse
06.2021 - 04.2025
- Improved delivery times by closely monitoring and prioritizing urgent orders.
- Trained new expeditors and food runners according to company policies and standards.
- Boosted customer satisfaction by resolving issues promptly and providing regular updates on order status.
Restaurant Floor Manager
Rudy's Steakhouse
03.2019 - 04.2025
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
- Developed detailed floor plans for optimal table placement, resulting in improved guest experience and increased seating capacity.
Education
High School Diploma -
West Salem High School
Salem, OR06-2019
Skills
- Strong multitasking
- Team player attitude
- Patience and tolerance
- Cleanliness and hygiene
- Handling difficult customers
Timeline
Bartender
Rudy's Steakhouse
03.2023 - 04.2025
Server
Rudy's Steakhouse
01.2022 - 04.2025
Expeditor
Rudy's Steakhouse
06.2021 - 04.2025
Restaurant Floor Manager
Rudy's Steakhouse
03.2019 - 04.2025
High School Diploma -
West Salem High School
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