Alicia Creese
Brooklyn
Summary
Energetic server with background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
25
25
years of professional experience
Work History
Server and Shift Lead
32 North
Valley Stream
07.2024 - Current
- Followed health safety guidelines when preparing and serving food products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Implemented feedback from customers to improve service quality and menu offerings.
Mixologist
Michelle’s Cocktail Lounge
Brooklyn
09.2013 - 06.2024
- Resolved customer complaints or issues promptly and professionally.
- Arranged bottles and glasses behind bar to make attractive displays.
- Suggested food pairings with cocktails for customers.
Server
Tropical Flavors
Hillside, Francis Lewis
05.2013 - 09.2013
- Served food and beverages to patrons and immediately remedied issues with orders.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Cashier
Super Wings Ny!
Brooklyn
06.2012 - 04.2013
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
Cashier
Bakers Delight
Brooklyn
04.2010 - 06.2012
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Collected payments and provided accurate change.
School Clerical Officer
Ministry Of Education
Port Of Spain
03.2004 - 04.2009
- Stocked, organized and arranged new merchandise displays on sales floor.
- Assisted with the preparation of presentations or other projects as needed.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
Typist
Ministry of Legal Affairs
Port Of Spain
10.2003 - 05.2004
- Performed data entry duties efficiently while maintaining confidentiality of information.
- Answered telephone inquiries in a professional manner.
- Reviewed files and other documents to obtain information to respond to requests.
Accounts Officer
Computers and controls
Port Of Spain
04.2002 - 09.2003
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Oversaw credit management, assessing creditworthiness and setting credit limits.
- Prepared and processed payroll.
Clerical Officer
Ministry of labor farm program
Port Of Spain
04.2001 - 04.2002
- Instructed patrons on using reference sources, card catalogs and automated information systems.
- Maintained records of items received, issued and returned.
- Assisted with special projects as needed.
Accounts Officer
Ministry of Local Government
Kent House
10.2000 - 04.2001
- Implemented program to create daily spreadsheets and streamline financial reporting.
- Oversaw credit management, assessing creditworthiness and setting credit limits.
- Prepared and processed payroll.
Education
High School Diploma -
Mucurapo Secondary School
Port Of Spain , Trinidad And Tobago 06-1999
Skills
- Team leadership
- Cash handling
- Customer satisfaction
- Health safety compliance
- Conflict resolution
- Effective communication
- Attention to detail
- Time management
- Problem solving
- Cleanliness maintenance
- Guest engagement
- Effective customer upselling
- High energy and stamina
Timeline
Server and Shift Lead
32 North
07.2024 - Current
Mixologist
Michelle’s Cocktail Lounge
09.2013 - 06.2024
Server
Tropical Flavors
05.2013 - 09.2013
Cashier
Super Wings Ny!
06.2012 - 04.2013
Cashier
Bakers Delight
04.2010 - 06.2012
School Clerical Officer
Ministry Of Education
03.2004 - 04.2009
Typist
Ministry of Legal Affairs
10.2003 - 05.2004
Accounts Officer
Computers and controls
04.2002 - 09.2003
Clerical Officer
Ministry of labor farm program
04.2001 - 04.2002
Accounts Officer
Ministry of Local Government
10.2000 - 04.2001
High School Diploma -
Mucurapo Secondary School