Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Cromer

Riner,VA

Summary

Developed exceptional customer service and team management skills in high-paced food service environment. Demonstrated ability to handle inventory, maintain cleanliness, health department, deliveries, training staff, and ensure food safety standards. Seeking to transition into new field where strong organizational and interpersonal skills can drive success.

Overview

3
3
years of professional experience

Work History

Snack Bar Supervisor

Lake Ridge Rv Resort
05.2022 - Current
  • Supervised daily operations of snack bar, ensuring compliance with health and safety regulations.
  • Trained and mentored staff on customer service standards and food handling procedures.
  • Developed inventory management procedures, optimizing stock levels and reducing waste.
  • Implemented promotional strategies to increase sales and enhance customer experience.
  • Balanced cash register at the end of each night.
  • Accepted cash/credit card transaction's.
  • Placed weekly food and supplies orders, monitoring each delivery to ensure proper health and food safety.
  • Coordinated scheduling and staffing to ensure optimal coverage during peak hours.
  • Underwent health inspections and discussing the business and how we underwent food safety to follow the correct procedures.
  • Organized employee training sessions covering topics such as food safety, customer service best practices, and company policies to ensure a knowledgeable workforce.

Office Worker

Lake Ridge Rv Resort
09.2022 - 04.2025
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Provided exceptional customer service, resolving inquiries and concerns to enhance guest satisfaction.
  • Trained new front desk staff on procedures and software systems, fostering team development.
  • Maintained accurate records of guest information and transactions in property management system.
  • Resolved guest concerns efficiently, contributing to increased customer satisfaction scores.
  • Assisted guests in booking reservations, resulting in increased occupancy rates and revenue generation.
  • Managed a high volume of incoming calls, directing callers to appropriate personnel or assisting with their needs.
  • Collaborated with housekeeping staff to ensure timely room turnovers and high-quality accommodations.
  • Balanced daily cash drawer and processed payments accurately, maintaining financial integrity at the front desk.
  • Collected room deposits, fees, and payments.

Education

High School Diploma -

Acellus Academy
01-2024

Certificate -

National Restaurant Association ServSafe Manager

Certificate -

American Heartland Association CPR & First Aid

Skills

  • Point-of-sale system, money handling, cash and credit transactions
  • Good at decision-making and very detail-oriented
  • Customer engagement
  • Food safety compliance and presentation
  • Excellent verbal and written communication
  • Adaptability and flexibility
  • Team leadership
  • Collaboration and teamwork
  • Multitasking and organization
  • Hospitality and accommodation
  • Understanding of hygiene and health department standards
  • Dependable and cooperative
  • Skills to help train staff corrected protocols and procedures

Timeline

Office Worker

Lake Ridge Rv Resort
09.2022 - 04.2025

Snack Bar Supervisor

Lake Ridge Rv Resort
05.2022 - Current

High School Diploma -

Acellus Academy

Certificate -

National Restaurant Association ServSafe Manager

Certificate -

American Heartland Association CPR & First Aid

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Alicia Cromer