alicia daley
Ottawa
Summary
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests.
Overview
2027
2027
years of professional experience
1996
1996
years of post-secondary education
Work History
Housekeeper
Holiday Inn Express Hotel
Ottawa
02.2025 - 07.2026
- Replenished supplies and amenities in guest rooms and common areas.
- Managed laundry operations, including washing, drying, and folding linens.
- Reported maintenance issues promptly to ensure guest satisfaction.
- Assisted in setting up meeting rooms for events and conferences.
- Collaborated with team members to maintain cleanliness in public spaces.
- Followed safety protocols for handling cleaning chemicals and equipment.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Followed safety procedures when handling hazardous materials.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Ensured that all health standards were met during cleaning operations.
- Observed proper use of chemicals when cleaning various surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Returned rooms to occupant-ready status to satisfy future guests.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Scrubbed kitchen appliances, countertops and fixtures.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Provided information about hotel services upon request from guests.
- Organized closets with hangers for guests' clothing items.
- Requested maintenance orders to fix non-working equipment and address room damage.
- Assisted in laundry services including washing, drying, and folding linens.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Maintained clean floors throughout property by sweeping, scrubbing and waxing.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
- Swept and damp-mopped private stairways and hallways.
- Communicated with maintenance team on damages to repair.
- Reported damage or theft of hotel property to management.
Housekeeper
Holiday Inn Express Hotel
Ottawa
Education
Gardner Edgerton HS
Gardner-Edgerton High School , Kansas Skills
- Linen care and maintenance
- Room inspection protocols
- Time management
- Attention to detail
- Effective communication
- Facility maintenance reporting
- Health standards compliance
- Detail-oriented
- Bathroom cleaning
- Room preparation
- Cleaning bathrooms
- Deep cleaning expertise
- Tile and grout care
- Linen replenishment
- Surface disinfection
- Cleaning methods
- Dusting furniture
- Sanitization techniques
- Hazardous chemical training
- Mopping and sweeping
- Focused and detail-oriented
Co Parent
john daley
Case Information
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Children
- Parker Daley, 20
- Grace Daley, 16
Timeline
Housekeeper
Holiday Inn Express Hotel
02.2025 - 07.2026
Housekeeper
Holiday Inn Express Hotel
Gardner Edgerton HS