Alicia D'Ambrosio-Szoeke
632 Palmer Road, Apt.5C,Yonkers,NY
Summary
Professional,successful,dedicated, meticulous, highly motivated and always eager to learn with several years of working experience. Excelling at prioritizing, completing multiple tasks simultaneously and achieving project goals. Flexible and focused team player.
Overview
19
19
years of professional experience
Work History
Sales, Office Manager, Receptionist
Mount Hope Cemetery
50 Jackson Avenue., Hastings-on-Hudson , NY
07.2008 - 03.2024
- Maintained, organized and filed detailed records of sales, interments and customer service inquiries.
- Coordinated and monitored daily activities of the office team.
- Maintained an inventory of all supplies needed by the office including promotional materials, brochures.
- Generated monthly reports related to sales activity.
- Worked with upper management to improve workflow, created new and improved helpful tasks, while eliminating unnecessary ones.
- Established work procedures or schedules to organize daily work of administrative staff.
- Prepared packets for customers and for new hires along with performing their training.
- Assisted with special projects assigned by upper management when required.
- Answered multi-line incoming calls, took interment orders, messages, provided information and answered inquiries.
- Monitored and placed orders for Mausoleum supplies and kept track of it's floral program.
- Knowledge of all 140 acres of land.
- Completed sales consisting of selling Lots, Single Graves, Niches and Mausoleum Crypts.
Self Employed/Small Business Co-Owner
Masterclean, Inc.
Nashville , TN
09.2005 - 12.2007
- Helped open new carpet, upholstery and air duct cleaning company.
- Accounting, including quarterly taxes.
- Payroll for office staff and sub-contracters.
- Ran office and receptionist department.
- Monitored daily activities of the office staff.
- Scheduled hours weekly for office staff consisting of nine employees.
- Prepared training manuals and trained office staff.
- Monitored and placed orders for all office and technician supplies.
- Helped build the business to expand rapidly and succeed in selling short term for a profit.
Education
BBA - Business Administration
Iona College And St. Thomas Aquinas College
New Rochelle, NY And Sparkill, NY05-1996
Skills
- Sales
- Staff Training
- Customer Relations
- Management
- Book Keeping
- Budgeting & Finance
- Client/Vendor Relations
- Good communication skills
Timeline
Sales, Office Manager, Receptionist
Mount Hope Cemetery
07.2008 - 03.2024
Self Employed/Small Business Co-Owner
Masterclean, Inc.
09.2005 - 12.2007
BBA - Business Administration
Iona College And St. Thomas Aquinas College