NANCY MONDRAGON
Midland,Texas
Summary
At State Farm, I spearheaded initiatives that significantly enhanced market share and team performance, leveraging skills in sales strategy development and relationship building. My leadership resulted in streamlined operations, improved customer satisfaction, and a competitive edge through expert industry insights, embodying professionalism and goal-oriented excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales/office Manager
State Farm
04.2002 - 04.2013
- Maintained inventory by checking stock to determine inventory levels, ordering products, expediting orders, and verifying receipts.
- Improved sales team performance by implementing effective training programs and providing regular feedback.
- Streamlined office operations with efficient scheduling, resource allocation, and workflow coordination.
- Implemented inventory controls and standardized ordering procedures, decreasing expenditures Number%.
- Enhanced customer satisfaction levels through exceptional service and prompt resolution of client issues.
- Optimized internal communication channels, fostering an atmosphere of collaboration among team members.
- Spearheaded strategic planning efforts that led to increased market share and long-term business growth.
- Developed customized proposals for prospective clients, successfully closing deals and expanding the customer base.
- Managed sales targets effectively to ensure consistent growth in a highly competitive market.
- Monitored staff productivity closely, offering guidance and support to improve individual performance levels.
- Mentored junior team members, helping them develop valuable skills for career advancement within the company.
- Developed office policies by implementing standards and procedures to guide efficient, effective operation of office.
- Leveraged expert knowledge of industry trends to remain one step ahead of the competition in terms of product offerings and marketing strategies.
- Conducted regular performance evaluations, addressing any areas requiring improvement in a timely manner.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Midland College
Midland, TXSkills
- Customer Service
- Goal-Oriented
- Relationship Building
- Office Administration
- Task Delegation
- Sales process optimization
- Sales strategy development
- Target setting
- Cold-calling
- Marketing
- Sales Coaching
- Sales
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Multitasking Abilities
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
- Effective Communication
- Decision-Making
- Team building
- Self Motivation
- Conflict Resolution
- Scheduling and calendar management
- Goal Setting
- Professionalism
- Staff Training
- Staff Supervision
Certification
Texas P&C all lines Insurance license
Texas Life and Health Insurance license
Timeline
Sales/office Manager
State Farm
04.2002 - 04.2013
Midland College
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