LaTisha Flowers
Claims Specialist
Baytown,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Focuses on developing effective recruitment strategies and candidate pipelines to meet company employment needs. Leverages traditional and online methods to bring in top talent.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work History
Claims Adjuster
State Farm
Houston, TX
12.2022 - Current
- Achieved high customer satisfaction ratings through effective claims communication.
- Ensured claims compliance by thoroughly evaluating coverage against policy guidelines.
- Provided empathetic support during claim processes after clients experienced accidents.
- Analyzed police reports and medical records to accurately determine liability.
- Conducted investigations to gather evidence, facilitating efficient claim resolutions.
- Managed over 50 calls daily while maintaining professionalism and customer support.
Assistant
Duncans Transport Services
Houston, TX
05.2021 - Current
- Managed scheduling and dispatch of field service technicians, ensuring timely onsite support for clients.
- Supported budget tracking and expense reporting processes, ensuring accuracy and compliance.
- Managed communication with clients, fostering positive relationships and timely responses.
- Coordinated daily schedules, ensuring efficient use of time for owner and clients.
Claims Fraud & Dispute Representative
PSCU Careers
St. Petersburg, FL
03.2022 - 12.2022
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Used Microsoft Word and other software tools to create documents and other communications.
- Conducted research, gathered information from multiple sources and presented results.
- Investigated claims involving potential and suspected fraudulent activities.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
- Evaluated evidence with ultimate goal of creating positive outcomes for client's claims.
- Interviewed agents and claimants to correct errors or omissions and investigate questionable claims.
Business Office Manager
Sun Loan & Tax Service
Beaumont, TX
02.2009 - 12.2021
- Enhanced personnel performance by establishing efficient workflow processes.
- Facilitated efficient service delivery through effective daily office operations management.
- Analyzed credit records to evaluate customer credit histories accurately.
- Monitored accounts to flag non-compliance with established payment plans effectively.
- Recruited and mentored a staff of 4, boosting employee engagement.
Education
Associate of Arts - Business Administration And Management
Lamar Institute of Technology
Beaumont, TX 08.2022 - 05.2027
High School Diploma -
Franks Educational
Beaumont, TX06.2010
Skills
- Business Administration
- Scheduling
- Staff Management
- Credit and collections
- Policy and procedure modification
- Contract negotiations
- Communication
- Critical Thinking
- Collaboration
Certification
- All Lines Adjuster License Texas
- North Carolina Adjuster License
- Louisiana Adjuster License
Value Statement
Proactive, strong customer service background, with proven abilities in developing positive relationships with people and highly skilled in handling healthcare tasks.
Additional Skills & Credentials
- Proficient in Microsoft Office, Microsoft Word, Microsoft Publishing, Excel, Data Entry
- Proficient in bookkeeping
- Strong customer service, communication skills and problem solving skills
Timeline
Claims Adjuster
State Farm
12.2022 - Current
Associate of Arts - Business Administration And Management
Lamar Institute of Technology
08.2022 - 05.2027
Claims Fraud & Dispute Representative
PSCU Careers
03.2022 - 12.2022
Assistant
Duncans Transport Services
05.2021 - Current
Business Office Manager
Sun Loan & Tax Service
02.2009 - 12.2021
High School Diploma -
Franks Educational