Alicia Dantzler

• Directed F&B and event management for a range of historic music venues in both California and Texas.
• Hired, trained, mentored and coached General Managers across the region.
• Achieved significant improvements in P&L across various venues in 2024.
• Participated in launching new location openings.
• Exceeded client KPIs; reduced internal costs across all venues.
• Maintained a 95% or higher score on all internal QA audits.
• Presented detailed business reviews to leadership and clients on a quarterly and yearly basis.

• Supported Director of Operations in hotel management, ensuring smooth operations.
• Directed all aspects of Food and Beverage operations, including Banquets and Event Planning
• Introduced new projects to enhance revenue generation including mobile dining.
• Led the recruitment, training, and mentorship of a new Director of Restaurants.
• Implemented new protocols to streamline banquet service.
• Managed procurement of equipment and supplies for Banquets, Kitchen, Restaurant, and Bar.
• Directed budgeting activities in Food and Beverage.
• Supported Event Managers in organizing logistics and managing client relations.

• Managed operations for a $15 million banquet department covering over 200,000 square feet of meeting and ballroom space.
• Coordinated schedules for over 50 union team members.
• Managed the Banquet Beverage Department, crafted beverage catering options, maintained quality service.
• Maintain client communication throughout event lifecycle.
• Utilized Taleo to generate and publish job postings.
• Onboarded, educated, and guided new staff members.
• Coordinated and led multiple high-profile corporate events, including those for Netflix.
• Provided budget support for Starbucks with F&B Director.
• Managed multiple food and beverage departments, including a $4 million Starbucks.

*Hilton Covid Furlough Employment*

• Managed operations for the top-performing drive-thru store in Seattle Metro area.
• Managed weekly revenues exceeding $800,000.
• Collaborated with district manager on company initiatives and overall P&L management.
• Supported Pike Place Market location during peak business periods.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

*Hilton Covid Furlough Employment*

• Leasing for 8 different properties in the Seattle Metro area
• Assist property manager with resident communication, rental tours, maintenance service requests and resident issues/concerns
• Update property websites
• Assist with property rentals
• Work with third parties to obtain prospective tenants
• Update and monitor requests and applications on Onsite
• Networked with prospective residents by email, telephone and in-person meetings to understand residential needs and requirements and identify sales opportunities.

• Directed daily operations at Starbucks.
• Club33 Server Assistant
• Food and Beverage Area Trainer
• Banquet Server/Houseperson