Juan Perozo
Candler,NC
Summary
Achieved high customer satisfaction ratings by delivering knowledgeable and passionate service. Drove sales growth through effective time management and prioritization of customer needs. Fostered teamwork and communication to enhance overall operational success.
Overview
17
17
years of professional experience
Work History
F & I Manager
Fred Anderson Toyota
Asheville, NC
2024 - Current
- Assessed customer requirements for finance and payment solutions.
- Analyzed service contracts to identify gaps and enhance ancillary program offerings.
- Executed paperwork preparation and finalized financial transactions to uphold legal and ethical standards.
- Executed strategies to achieve monthly forecasts for F&I income penetration levels.
Sales Associate
Fred Anderson Toyota
Asheville, NC
2022 - 2024
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained in-depth product knowledge to assist customers in making informed purchasing decisions.
- Utilized point-of-sale systems to process transactions efficiently and accurately.
- Collaborated with team members to achieve sales goals through effective communication and support.
Bartender
Orlando World Center Marriott
Orlando, FL
07.2009 - 02.2021
- Extensive liquor, beer and wine knowledge and trainings
- High volume experience, nights of over $20k in beverage sales
- Responsible for monthly inventory and daily orders
- Trained all new bartenders
- Assisted in the creation of lobby bar menu, selected cocktails, beer, wine and liquors
- Highly competitive in competitions for selling and recognition on trip advisor
- Resolving customer concerns and complaints
Territory Sales Representative
Synergy Equipment (Bobcat of Orlando)
Orlando, FL
06.2020 - 2021
- Mastered Salesforce system functionalities to enhance sales processes.
- Executed effective time management strategies to optimize job site visits and facilitate potential sales calls.
- Executed sales of whole goods, parts, and services to customers.
- Analyzed competitor strategies and product offerings to inform business decisions.
- Engaged in company training sessions to enhance expertise in equipment and product knowledge.
- Identified and pursued new business opportunities while ensuring timely follow-up with customers.
- Oversaw prompt equipment pickup and delivery operations to ensure customer satisfaction.
- Assisted in organizing and executing field demonstrations. Operated machinery to support team objectives.
- Achieved over $1,000,000 in sales within the first year of operation.
Education
JM&A Finance School
FloridaAA Degree - undefined
Valencia Community College
06.2012
Skills
Demonstrated proficiency in English and Spanish to facilitate effective communication
Achieved Cicerone certification, demonstrating expertise in beer knowledge and service standards
Delivered outstanding customer service by addressing inquiries and resolving issues promptly
Certified sales specialist for bobcat loaders, driving revenue growth through expert product knowledge
Demonstrated exceptional ability to prioritize tasks and manage time effectively
Achieved certification from Academy of Wine, demonstrating expertise in wine knowledge and appreciation
Facilitated sommelier introductory course to enhance wine knowledge and appreciation
Executed sales strategies as a certified specialist for bobcat excavators
Timeline
Territory Sales Representative
Synergy Equipment (Bobcat of Orlando)
06.2020 - 2021
Bartender
Orlando World Center Marriott
07.2009 - 02.2021
AA Degree - undefined
Valencia Community College
JM&A Finance School
F & I Manager
Fred Anderson Toyota
2024 - Current
Sales Associate
Fred Anderson Toyota
2022 - 2024