alicia decker
Jamestown,NY
Summary
Veteran Program manager bringing many years of business operations experience. Adept at leading projects from development to delivery. Effective people manager and big-picture thinker.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Dollar General
Jamestown, NY
03.2019 - Current
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Proposed or approved modifications to project plans.
- Implemented quality control measures to uphold company standards.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Established processes for monitoring customer satisfaction levels.
- Produced thorough, accurate and timely reports of project activities.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved conflicts between team members in an effective manner.
- Coordinated with other departments to ensure smooth flow of operations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored employee attendance records, timekeeping, and payroll information.
- Delegated work to staff, setting priorities and goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
Education
High School Diploma -
Panama Central School
Panama, NY06-2004
Small Animal Science - Small Animal Science
Boces
Ashville, NY06-2004
Some College (No Degree) - Medical Office
Jamestown Community College
Jamestown, NYSkills
- Recruiting
- Product and service sales
- Retail operations
- Team motivation techniques
- Customer service
- Staff management
- Vendor relationship management
- Multitasking and organization
- Decision-making
- Strategic thinking
- Staff training and development
- Project management
- Staff supervision
- Coaching and mentoring
- Workload management
- Team motivation
- Customer relationship management (CRM)
- Team building
- Goal setting
- Cost control
- Succession planning
- Verbal and written communication
- Reporting and documenting
- Customer relations
- Conflict resolution
- Project management abilities
- Money handling
- Staff development
- Compliance
- Closing oversight
- Strategic planning
- Team leadership
- Customer service and satisfaction
- Workplace safety compliance
- Retail operations management
- Time management
Timeline
Assistant Manager
Dollar General
03.2019 - Current
High School Diploma -
Panama Central School
Small Animal Science - Small Animal Science
Boces
Some College (No Degree) - Medical Office
Jamestown Community College