Alicia Delgado
Yuba City,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intern
Walt Disney World Resort
10.2022 - 04.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
Dental Billing Specialist
SD Reliance
12.2021 - 09.2022
- Improved patient billing accuracy by streamlining dental coding procedures and maintaining up-to-date knowledge of industry standards.
- Enhanced revenue collection rates by diligently monitoring outstanding accounts, initiating timely follow-ups, and negotiating payment plans with patients.
- Conducted regular audits of patient accounts to identify discrepancies or inaccuracies, ensuring prompt resolution and minimizing revenue loss.
- Optimized claim submissions with thorough knowledge of payer-specific requirements, leading to decreased denials due to incomplete or incorrect information.
- Assisted in the preparation of monthly financial reports for dental office management, providing accurate data on billing performance and revenue trends.
- Generated monthly billing and posting reports for management review.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Dental Front Office Receptionist
Lincoln Smiles Dental
03.2021 - 12.2021
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Streamlined office operations for improved efficiency by organizing and maintaining dental records, forms, and documents.
- Provided exceptional customer service through a warm and welcoming demeanor, promptly addressing patient inquiries and concerns.
- Fostered strong relationships with patients to encourage loyalty, resulting in repeat visits and positive word-of-mouth referrals.
- Handled incoming calls professionally and courteously while ensuring accurate message-taking for dental staff followup.
- Maintained strict adherence to HIPAA regulations, ensuring the confidentiality of sensitive patient information at all times.
Shift Supervisor
Starbucks
03.2018 - 03.2021
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Education
No Degree - Early Childhood Education
Yuba College
Marysville, CASkills
- Financial Documentation
- Open Dental, Eaglesoft, Dentrix, Softdent
- Bulk filing
- Customer Account Management
- Time Management
- Adaptability
Certification
- Quarterly Award Recipient- Walt Disney World
- Partner of the Quarter Award- Starbucks
Timeline
Intern
Walt Disney World Resort
10.2022 - 04.2024
Dental Billing Specialist
SD Reliance
12.2021 - 09.2022
Dental Front Office Receptionist
Lincoln Smiles Dental
03.2021 - 12.2021
Shift Supervisor
Starbucks
03.2018 - 03.2021
No Degree - Early Childhood Education
Yuba College