Alicia De Los Santos
Vista,CA
Summary
Ambitious, career-focused job seeker, anxious to obtain a Customer Success Coordinator position to help launch career while achieving company goals.
Overview
13
13
years of professional experience
Work History
Vacation Advisor
Hyatt Vacation Club
San Marcos, CA
02.2024 - 07.2024
- Increased repeat business with exceptional customer service and follow-up communication.
- Streamlined the booking process for improved efficiency and increased client satisfaction.
- Maintained expert knowledge of travel industry trends, ensuring up-to-date product offerings.
- Assisted clients in resolving travel-related issues promptly and professionally.
Administrative Assistant
Labyrinth Inc.
Carlsbad, CA
03.2022 - 07.2023
- Processed invoices for payment using accounting software applications.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Filtering through emails & delegating tasks accordingly
- Administrative duties such as filing, organizing, errands, scheduling.
Senior Supervisor Customer Rep.
BestBuy Lively
Carlsbad, CA
12.2015 - 06.2020
- Attracts potential customers by answering product and service questions, suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint.
Sales Associate
Wireless Advocate
Vista, CA
01.2012 - 01.2014
- Excellent customer service experience and attained all sales goals
- Sold products and services offered, maintained up to date knowledge to guarantee the best-suited product/s for the customer's needs
- Perform administrative responsibilities related to the successful operation of a retail store.
Education
General Studies- High School Diploma -
Vista High School
Vista, CA06.2009
Skills
- Bilingual (Spanish)
- Invoice Processing
- Office Administration
- Knowledge of MS Word, MS Outlook, Excel
- Strong Customer Service Background
- Excellent communication skills
- Faxing, filing and data entry
- Self-motivated and a quick learner
- Inbound and outbound call handling
Contact
Vista, CA 92083
Timeline
Vacation Advisor
Hyatt Vacation Club
02.2024 - 07.2024
Administrative Assistant
Labyrinth Inc.
03.2022 - 07.2023
Senior Supervisor Customer Rep.
BestBuy Lively
12.2015 - 06.2020
Sales Associate
Wireless Advocate
01.2012 - 01.2014
General Studies- High School Diploma -
Vista High School