Summary
Overview
Work History
Education
Skills
Contact
Timeline
Generic

Alicia De Los Santos

Vista,CA

Summary

Ambitious, career-focused job seeker, anxious to obtain a Customer Success Coordinator position to help launch career while achieving company goals.

Overview

13
13
years of professional experience

Work History

Vacation Advisor

Hyatt Vacation Club
02.2024 - 07.2024
  • Increased repeat business with exceptional customer service and follow-up communication.
  • Streamlined the booking process for improved efficiency and increased client satisfaction.
  • Maintained expert knowledge of travel industry trends, ensuring up-to-date product offerings.
  • Assisted clients in resolving travel-related issues promptly and professionally.

Administrative Assistant

Labyrinth Inc.
03.2022 - 07.2023
  • Processed invoices for payment using accounting software applications.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Filtering through emails & delegating tasks accordingly
  • Administrative duties such as filing, organizing, errands, scheduling.

Senior Supervisor Customer Rep.

BestBuy Lively
12.2015 - 06.2020
  • Attracts potential customers by answering product and service questions, suggesting information about other products and services
  • Opens customer accounts by recording account information
  • Maintains customer records by updating account information
  • Resolves product or service problems by clarifying the customer's complaint.

Sales Associate

Wireless Advocate
01.2012 - 01.2014
  • Excellent customer service experience and attained all sales goals
  • Sold products and services offered, maintained up to date knowledge to guarantee the best-suited product/s for the customer's needs
  • Perform administrative responsibilities related to the successful operation of a retail store.

Education

General Studies- High School Diploma -

Vista High School
Vista, CA
06.2009

Skills

  • Bilingual (Spanish)
  • Invoice Processing
  • Office Administration
  • Knowledge of MS Word, MS Outlook, Excel
  • Strong Customer Service Background
  • Excellent communication skills
  • Faxing, filing and data entry
  • Self-motivated and a quick learner
  • Inbound and outbound call handling

Contact

Vista, CA 92083

Timeline

Vacation Advisor

Hyatt Vacation Club
02.2024 - 07.2024

Administrative Assistant

Labyrinth Inc.
03.2022 - 07.2023

Senior Supervisor Customer Rep.

BestBuy Lively
12.2015 - 06.2020

Sales Associate

Wireless Advocate
01.2012 - 01.2014

General Studies- High School Diploma -

Vista High School
Alicia De Los Santos