Alicia DePriest
Mount Carmel,TN
Summary
Proven Billing Manager with a track record of enhancing cash flow and reducing outstanding balances at Tri Cities Gastroenterology. Expert in accounts receivable management and audit support, coupled with a talent for personnel oversight and mentoring. Achieved significant improvements in billing accuracy and team productivity, demonstrating exceptional claims processing and empathy in customer interactions. Hardworking Billing Manager proficient in overseeing team operations, implementing improvements and reducing delinquency. Offering 20 years of experience and excellent typing skills.
Overview
25
25
years of professional experience
Work History
Billing Manager
Tri Cities Gastroenterology
Kingsport, TN
03.2012 - Current
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
- Boosted team productivity through effective delegation of tasks, setting performance targets, and providing constructive feedback.
- Conducted performance reviews and implemented improvement plans.
Patient Account Representative
NCO Financial Systems
Blountville, TN
03.1999 - 03.2012
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Streamlined billing processes for increased efficiency in managing patient accounts.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
Education
Early Childhood Education
Northeast State Community College
Blountville, TNHigh School Diploma -
Sullivan North High School
Kingsport, TN05.1990
Skills
- Audit Support
- Personnel Oversight
- Accounts receivable management
- Interest calculations
- HIPAA knowledge
- Collections experience
- Claims Processing
- Training and mentoring
- Staff Training and Development
- Microsoft Office, Excel, Word and PowerPoint, GMED, EDIinsight
References
Available upon request
Timeline
Billing Manager
Tri Cities Gastroenterology
03.2012 - Current
Patient Account Representative
NCO Financial Systems
03.1999 - 03.2012
Early Childhood Education
Northeast State Community College
High School Diploma -
Sullivan North High School