ALICIA DEVINE
Spokane,WA
Summary
High-achieving Senior Sales Executive with drive and expertise to handle any sales challenge. Dedicated to consistently surpassing quotas and diligently pursuing and converting new leads to enhance revenue streams. Energetic and committed to top performance.
Overview
18
18
years of professional experience
Work History
Senior Sales Executive
Martindale-Avvo (Now Martindale-Avvo FindLaw)
Spokane
08.2021 - Current
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
Business Development/Relationship Manager
Servpro
Spokane
11.2020 - 08.2021
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Licensed Personal Lines & Classic Car Specialist
Alliant Insurance (Buck & Affiliates, Buck West and Pac Insurance Group)
Spokane, WA
09.2017 - 11.2020
- Followed all company policies and procedures to deliver quality work.
- Developed strong client relationships through consistent communication and attentive service.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Interpreted clients' needs and introduced services to fit specific requirements.
National New Business Sales
Safeco Insurance
Liberty Lake
01.2016 - 09.2017
- Regularly exceeded monthly quotas by effectively managing time, prioritizing tasks, and staying focused on achieving results.
- Leveraged social media platforms to expand brand awareness, attract new clients, and maintain engagement with existing customers.
- Developed and managed a robust pipeline of leads, driving consistent sales growth over time.
- Continuously expanded industry knowledge through ongoing training sessions, workshops, webinars, or conferences – staying up-to-date on relevant trends in the field.
Outside Commercial Consultant, New Business & Existing
Ricoh USA
Spokane
11.2014 - 12.2015
Senior Web Consultant, New Business Sales
Web.com
Spokane
01.2012 - 04.2013
Outside Media Consultant, New & Existing
Yellowbook, Yellowpages.com
Spokane
01.2010 - 06.2011
Advertising Consultant, New & Existing
DEX Media
Spokane
01.2007 - 01.2010
Education
Class credits - Behavioral Science
Ashford University
A.A.S. - Business
Spokane Falls Community College
Spokane, WA01.2004
Skills
- Martindale-Avvo, Consistently ranked in the top tier for new business revenue and highest average revenue per sale though strategic marketing campaigns, demonstrating value and skilled negotiation
- Servpro, Successfully closed over 700k in new business within 6 months and exceeded all quotas for new sales, networking and retention
- Buck & Affiliates, a division of Alliant Insurance (previously buck & affiliates & Pac Insurance West) Consistent in meeting and exceeding company goals In addition ranked in the top 20% for national agency sales with several carriers we placed business with New business sales and account management
- Safeco, Consistently ranked in the top 20% for cross-sells and new business
- Yellowbook Usa, Closed over 40 revenue accounts in three weeks and 36,000 new business Ranked #1 out of our office and third in the region Crafted strategic marketing plans for print and internet marketing to new and existing customers
- Dex Media, Awarded the Pacesetter award for best stats in increased sales, renewals, and new business Ranked first in my class and the top 15% in the region
- Proficient with Microsoft Software
- CRM Software
- Salesforce, IBQ, Hawksoft, AMS, EPIC
- Seo
- Sem
Leadership Experience
The Northridge 2 Condo Association, President, 01/01/22, Present
Timeline
Senior Sales Executive
Martindale-Avvo (Now Martindale-Avvo FindLaw)
08.2021 - Current
Business Development/Relationship Manager
Servpro
11.2020 - 08.2021
Licensed Personal Lines & Classic Car Specialist
Alliant Insurance (Buck & Affiliates, Buck West and Pac Insurance Group)
09.2017 - 11.2020
National New Business Sales
Safeco Insurance
01.2016 - 09.2017
Outside Commercial Consultant, New Business & Existing
Ricoh USA
11.2014 - 12.2015
Senior Web Consultant, New Business Sales
Web.com
01.2012 - 04.2013
Outside Media Consultant, New & Existing
Yellowbook, Yellowpages.com
01.2010 - 06.2011
Advertising Consultant, New & Existing
DEX Media
01.2007 - 01.2010
Class credits - Behavioral Science
Ashford University
A.A.S. - Business
Spokane Falls Community College