Alicia Di Giuseppe
Key West,FL
Summary
Detail-oriented bartender with extensive experience in inventory management and beverage service. Proven track record of delivering exceptional customer service and effectively resolving issues in fast-paced environments. Committed to enhancing customer satisfaction and operational efficiency.
Overview
6
6
years of professional experience
Work History
Bartender
RockHouse Live
Key West, FL
03.2024 - Current
- Provided exceptional customer service while welcoming patrons, fostering repeat business.
- Resolved customer complaints professionally to enhance satisfaction.
- Prepared and served diverse cocktails and beverages, enhancing overall customer experience.
- Maintained bar cleanliness and organization consistently.
- Managed bar inventory, ensuring adequate stock levels for service.
- Processed cash and payments accurately using POS systems.
- Adhered to safety and hygiene standards during beverage preparation.
- Trained new bartenders on techniques and menu items, ensuring consistent service quality.
Promotional Model
Tito's, M&G, FaceTime Promotions, SVP Group
Florida Keys, FL
03.2023 - Current
- Collaborated with promotional teams to enhance event visibility and increase audience engagement.
- Distributed marketing materials and collected feedback to improve promotional strategies.
- Engaged customers through interactive product demonstrations and compelling brand narratives.
- Maintained professional appearance and demeanor during all promotional events.
- Cultivated strong client relationships to foster brand loyalty and encourage repeat business.
Bartender
Duval Stars, Kaya (The emPOURium)
Key West, Florida
03.2020 - 03.2023
- Trained new bartenders on menu items, drink preparation, and upselling techniques.
- Provided excellent customer service by greeting customers promptly.
- Addressed customer complaints to improve satisfaction and loyalty.
- Maintained accurate inventory records for liquor, beer, wine, and other beverages.
- Performed opening and closing duties, including inventory management of beverage items.
- Managed cash drawer at shift's end, ensuring accuracy of funds received.
- Collaborated with kitchen staff to ensure seamless service operations.
- Built strong relationships with colleagues through effective communication.
Education
Bachelor of Science - Psychology, Sociology, Criminal Justice
Rutgers University
05-2005
High School Diploma -
Bishop Eustace Preparatory
05-2000
Skills
- Cocktail preparation
- POS systems (Micros, Skytab, Toast)
- Inventory management
- Customer complaint resolution
- Beverage service
- Team collaboration
Timeline
Bartender
RockHouse Live
03.2024 - Current
Promotional Model
Tito's, M&G, FaceTime Promotions, SVP Group
03.2023 - Current
Bartender
Duval Stars, Kaya (The emPOURium)
03.2020 - 03.2023
Bachelor of Science - Psychology, Sociology, Criminal Justice
Rutgers University
High School Diploma -
Bishop Eustace Preparatory