Alicia Dueñas
Houston,TX
Summary
Dedicated and detail-oriented administrative professional with extensive experience supporting office operations, managing schedules, and delivering exceptional customer service. Proficient in using technology to streamline workflows and ensure organizational efficiency. Seeking a part-time remote administrative role to leverage strong organizational and communication skills.
Overview
7
7
years of professional experience
Work History
Office Coordinator
Dermatology and Laser Surgery Center
01.2019 - Current
- Managed insurance verifications and authorizations for multiple physicians
- Triaged phone calls, letters, and email correspondence for a multi-provider practice
- Handled patient scheduling and referrals, ensuring seamless office operations
- Implemented workflow improvements to enhance productivity without additional staff
- Acted as Executive Assistant to senior management, coordinating travel and agendas
Front Desk Receptionist
Vitenas Cosmetic Surgery-Mirror Mirror
10.2017 - 01.2019
- Trained new hires on front desk tasks, including scheduling and daily procedures
- Assisted the Spa Director with inventory management and employee scheduling
- Ensured compliance with HIPAA Privacy Rules to safeguard client information
- Oversaw daily operations and ensured procedural compliance
- Managed bank deposits and fostered client relationships through excellent service
Education
Stephen F. Austin State University
Nacogdoches, TX05.2016
Skills
- Schedule Coordination
- Customer Service Excellence
- Medical Coding and Records Management
- Proficient in Microsoft Office Suite and Google Workspace
- HIPAA Compliance Knowledge
- Strong Work Ethic and Multitasking
- Proficient in Nextech Software
Timeline
Office Coordinator
Dermatology and Laser Surgery Center
01.2019 - Current
Front Desk Receptionist
Vitenas Cosmetic Surgery-Mirror Mirror
10.2017 - 01.2019
Stephen F. Austin State University
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