Alicia D. Waugh
St. Peterburg,Fl
Summary
Seasoned professional with a proven track record at GA Foods, adept in onboarding coordination and relationship building. Excelled in enhancing client satisfaction through effective problem resolution and efficient data management. Demonstrated expertise in social media recruiting, contributing to a significant improvement in talent acquisition processes. Skilled in fostering positive client and team relationships through excellent communication and organizational skills.
Overview
18
18
years of professional experience
Work History
Post Discharge Agent
GA Foods
St. Petersburg, FL
06.2024 - 01.2025
- Delivered excellent service via inbound and outbound calling efforts, meeting established minimum targets.
- Developed personalized plans to meet clients' specific needs and goals.
- Help with training, updating policies, and new procedures.
- Assisting clients who have been discharged from rehab or a hospital stay. Assist with setting up home delivery of meals, scheduling in-home yearly health visits.
Talent Acquisition Coordinator
Macys Credit And Customer Service
Clearwater, FL
10.2014 - 09.2022
- Communicate with candidates and stores on hiring concerns through macysJOBS.com e-mail box and employment portal
- Escalate candidate concerns to the appropriate party
- Follow up as needed to ensure that all issues have been resolved to mitigate legal risk for the company
- Track, analyze, problem-solve and identify common concerns that need to be elevated to a higher level
- Develop training material that will ensure the functions of employment administration are upheld by all parties using the help and support portal
- Maintain a document library of candidate communication correspondence
- Partner with contacts within the company to coordinate interview accommodations
- Utilize knowledge from the Recruitment Operation, Macy’s stores and other business functions to problem solve issues that arise from internal and external parties
- Suggest ideas for mitigating problems and improving the employment process
- Regular, dependable attendance and punctuality
- Responsible for WOTC Tax Credit Reports
Behavioral Health Councilor/Tech
Westcare
St. Petersburg, FL
08.2010 - 07.2013
- Provide support & scheduling one on one meeting to clients with Behavioral substance abuse & mental health issues in a Transitional residential setting
- Entering Client information into company data base
- Driving Clients to appointments, and Assisting clients with Medicare, and food stamps
Sales/Marketing Manager Coordinator
Alik Marketing
03.2008 - 06.2010
- Directing traffic for buying customers through website, to purchase retail products for other companies
- Posting blog's, and internet networking with other sites such as Myspace, or Facebook
- Speaking with client about their accounts, also up selling clients on different products
- Calling Existing clients about renewing their accounts
Customer Retention
Tampa Bay Times
11.2006 - 02.2008
- Answering field services calls, from independent contractors, and zone managers, also processing payments, data entry telemarketing orders
- Answer customers questions, assisting with ordering subscriptions, stop start news paper
- Assist with mail delivery and setup
- Speaking with customers face to face, also up selling
Education
High School Diploma -
Dixie Hollins High
Kenneth City, Fl03-1998
Skills
- Onboarding coordination
- Facilitating auditions
- Managed client contracts
- Social media recruiting
- Microsoft office
- Equipment operation
- Relationship building
- Good Telephone Etiquette
- Problem resolution
- Data management
- MS office
- Research
- Organization and time management
- Time management
- Friendly, positive attitude
- Cultural awareness
- Appointment setting
- Report writing
- Problem-solving
- Social skills development
Timeline
Post Discharge Agent
GA Foods
06.2024 - 01.2025
Talent Acquisition Coordinator
Macys Credit And Customer Service
10.2014 - 09.2022
Behavioral Health Councilor/Tech
Westcare
08.2010 - 07.2013
Sales/Marketing Manager Coordinator
Alik Marketing
03.2008 - 06.2010
Customer Retention
Tampa Bay Times
11.2006 - 02.2008
High School Diploma -
Dixie Hollins High