Alicia Easton
Houston,TX
Summary
Dynamic Certified Pharmacy Technician with a proven track record at Memorial Hospital, excelling in pharmacy operations and patient confidentiality. Adept at managing high-volume prescription filling while ensuring FDA compliance and quality assurance. Recognized for exceptional problem-solving skills and commitment to customer service, enhancing overall pharmacy efficiency and patient satisfaction.
Dependable assistant effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Memorial Hospital South Bend
04.2025 - Current
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume hospital pharmacy environment.
- Counted, measured, and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
CEO
Quality Clean Professional Services LLC
04.2017 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Oversaw business-wide changes to modernize procedures and organization.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Developed innovative sales and marketing strategies to facilitate business expansion.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Managed financial, operational and human resources to optimize business performance.
- Monitored key business risks and established risk management procedures.
- Initiated strategy to drive company growth and increase market share and profitability.
Receptionist
Re-leaf Center of Niles
02.2024 - 10.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained visitor log for entering and leaving facility for security purposes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Certified Pharmacy Technician
Memorial Hospital
11.2017 - 08.2022
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Coordinated verification and filling of more than 200 daily prescriptions in high-volume hospital pharmacy environment.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted and labeled prescriptions with correct item and quantity.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Counted, measured, and compounded medications following standard procedures.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Certified Nursing Assistant/QMA
The Hearth at Juday Creek
02.2012 - 07.2016
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Transported patients between rooms and appointments or testing locations.
- Followed directions of licensed nurses to administer medications and treatments.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Documented patient information and care activities in electronic health record.
Education
High School Diploma -
Clay High School
South Bend, IN05-2007
Certificate - Pharmacy
Ross Medical Education Center
Mishawaka, IN06-2017
Skills
- Patient confidentiality
- Intravenous admixture preparation
- Proper labeling procedures
- Point of sale systems proficiency
- FDA compliance
- Pharmacy operations
- Problem-solving skills
- HIPAA
- Insurance billing
- Quality assurance and control
- Time management
- Customer service
- Data entry
- New hire onboarding
- Staff development
Accomplishments
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Increased customer retention 5% by delivering top-notch customer service from prescription drop-off to pick-up.
- Processed and filled over 200 prescriptions per day.
Certification
- CPhT - Certified Pharmacy Technician
- CNA - Certified Nurse Assistant
Timeline
Certified Pharmacy Technician
Memorial Hospital South Bend
04.2025 - Current
Receptionist
Re-leaf Center of Niles
02.2024 - 10.2024
Certified Pharmacy Technician
Memorial Hospital
11.2017 - 08.2022
CEO
Quality Clean Professional Services LLC
04.2017 - Current
Certified Nursing Assistant/QMA
The Hearth at Juday Creek
02.2012 - 07.2016
High School Diploma -
Clay High School
Certificate - Pharmacy
Ross Medical Education Center