ALICIA EHIWE
Summary
Results-driven healthcare professional with over 5+ years of progressive experience in clinical operations, team leadership, and patient care. Proven ability to supervise back-office teams, optimize workflows, and collaborate with physicians and leadership to improve patient outcomes and operational efficiency. Recognized for strong critical thinking, staff development, and the ability to lead in fast-paced, high-volume clinical environments. Seeking to leverage leadership experience into a Clinical Supervisor role
Overview
8
8
years of professional experience
Work History
Clinical Supervisor
Piedmont OrthoAtlanta-Sports Medicine
10.2022 - Current
- Supervised daily clinical operations in a fast-paced orthopedic practice, ensuring patient flow and high-quality care
- Oversaw patient care coordination, ensuring smooth collaboration between orthopedic surgeons, radiology, physical therapy, and administrative staff
- Trained and evaluated clinical staff on orthopedic procedures, splinting, injections, and post-op care protocols
- Led implementation of clinical workflow improvements that reduced wait times and increased patient satisfaction
- Provided direct clinical support during high quality visits and complex procedures, ensuring proper documentation and follow-through
- Resolve patient concerns and escalations professionally
Lead Medical Assistant
North Atlanta Primary Care
12.2018 - 10.2022
- Triage patients, vital signs, patient care, medical records, answering phones, speaking to pharmacies, supervising after medical assistants, inventory list, solving challenging patients and affairs.
- Meeting with management, back office, and physicians
- Communication with other medical facilities(etc. pharmacies, medical representatives)
Medical Assistant
WELLSTAR MEDICAL GROUP ALLERGY/ENT SURGERY
04.2018 - 12.2018
- Patient care performing procedure task such as injections, patient's vital signs, medical history, answering phones and calling prescriptions to pharmacies, preparing and handling medical instruments, and collecting and preparing specimens of bodily fluids and tissues for laboratory testing
- Performing allergy testing and allergy injections.
Education
Certified Clinical Medical Assistant -
Cobb Medical Institute
01.2018
Certified Nursing Assistant -
Cobb Medical Institute
11.2017
Skills
- Clinical Team Leadership & Supervision
- Patient Care Coordination
- Electronic Medical Records
- HIPAA Compliance
- Critical thinking abilities
- Staff Training and Development
- Conflict Resolution & Problem Solving
- Workflow & Process Improvement
Timeline
Clinical Supervisor
Piedmont OrthoAtlanta-Sports Medicine
10.2022 - Current
Lead Medical Assistant
North Atlanta Primary Care
12.2018 - 10.2022
Medical Assistant
WELLSTAR MEDICAL GROUP ALLERGY/ENT SURGERY
04.2018 - 12.2018
Certified Clinical Medical Assistant -
Cobb Medical Institute
Certified Nursing Assistant -
Cobb Medical Institute
References
- Merche Osborn, (404) 513-3528
- Dr. Carlos Prays, (305)205-3879
Awards
- Employee of the month Year 2020
- Employee of the quarter 2021