Alicia Evans
Deerfield,WI
Summary
Proven Customer Service Manager with a track record of enhancing customer satisfaction and loyalty at Pick N Save. Expert in relationship building and skilled in cash handling, I've led teams to implement effective service strategies, significantly improving operational efficiency. My approach combines rigorous customer-focused techniques with strategic staff training, driving notable improvements in service delivery.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Pick N Save
06.2022 - 10.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Front End Supervisor
Woodmans Food Market
06.2008 - 06.2022
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
Education
No Degree - General Studies
Madison Area Technical College
Madison, WIHigh School Diploma -
Madison Memorial High School
Madison, WI06-2009
Skills
- Customer Service
- Customer-focused
- Cash Handling
- Relationship Building
- Team Leadership
- Training and mentoring
- Complaint resolution
Certification
- Forklift Certification
Timeline
Customer Service Manager
Pick N Save
06.2022 - 10.2024
Front End Supervisor
Woodmans Food Market
06.2008 - 06.2022
- Forklift Certification
No Degree - General Studies
Madison Area Technical College
High School Diploma -
Madison Memorial High School
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