Alicia Fenk
Petaluma,CA
Summary
Dedicated barista with strong customer service skills and a proven ability to train new staff. Focused on enhancing customer experiences through personalized beverage preparation and effective communication. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Barista
Starbucks
Petaluma, California
11.2020 - Current
- Trained new baristas on beverage preparation and customer service techniques.
- Observed staff performance to provide constructive feedback for improvement.
- Worked with new employees on procedures and policies, interacting with customers, cleaning areas and making orders.
- Conducted on-site trainings for baristas in proper brewing techniques and customer service etiquette.
- Accepted cash and credit card payments, issued receipts and provided change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Welcomed guests with a warm smile and friendly demeanor. with pleasant smile and superior customer service.
- Created complex, hand-crafted beverages based upon customer preferences.
Cashier
Popeyes® Louisana Kitchen
Santa Rosa, California
01.2018 - 11.2018
- Processed customer orders accurately and efficiently at busy fast-food counter.
- Handled cash transactions and managed register with attention to detail.
- Maintained cleanliness and organization of work station during peak hours.
- Assisted customers with menu selections and provided excellent service experience.
- Resolved customer inquiries and complaints professionally to enhance satisfaction.
- Accepted cash and credit card payments, issued receipts and provided change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Sandwich Maker
Togo's Eatery
Santa Rosa, California
05.2007 - 03.2009
- Prepared high-quality sandwiches using fresh ingredients and customer preferences.
- Maintained cleanliness and organization of the workspace throughout the shift.
- Operated kitchen equipment safely to ensure efficient food preparation.
- Followed food safety guidelines to ensure safe handling of all products.
- Cleaned the kitchen area, equipment, utensils, counters, floors. after each shift.
- Greeted customers in a friendly manner and answered questions about menu items.
Deli Clerk
Safeway
Santa Rosa, California
01.2005 - 08.2006
- Assisted customers with deli product selections and order requests.
- Operated slicers, scales, and other equipment for food preparation.
- Maintained cleanliness and organization in the deli area and display cases.
- Prepared and packaged meats, cheeses, and specialty items for sale.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Sliced meats and cheeses and weighed deli items for customers.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
Education
Montgomery High School
Santa Rosa, CASkills
- Beverage preparation
- Customer service
- Cash handling
- Barista training
- Order accuracy
- Food safety practices
- Coffee machinery
- Espresso preparation
- Team player
- Cleanliness
- Cash register operation
Timeline
Barista
Starbucks
11.2020 - Current
Cashier
Popeyes® Louisana Kitchen
01.2018 - 11.2018
Sandwich Maker
Togo's Eatery
05.2007 - 03.2009
Deli Clerk
Safeway
01.2005 - 08.2006
Montgomery High School