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Hi, I’m
Alicia Ferrari
Lakewood,WA
Summary
Equipped with strong problem-solving abilities, a willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Always willing to take on added responsibilities to meet team goals.
Overview
14
years of professional experience
1
Certification
Work History
Goodwill Of The Olympics And Rainier Region
Assistant Store Manager
12.2023 - 08.2024
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Assisted in recruiting, hiring and training of team members.
7 Eleven Store
Retail Sales Associate
07.2023 - 11.2023
Job overview
- Performed cash, card, and check transactions to complete customer purchases.
- A desire for meeting and exceeding customer expectations on every visit.
- Commitment to maintaining a clean, safe environment to ensure the store is always customer ready.
- Ability to ensure proper food preparation and presentation including making one of our customer- favorites….coffee!
- Excellence in cash handling, fuel transactions, and promoting our rewards loyalty program.
- Ability to follow proper health code guidelines.
- The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds.
Laundry Mart
Laundry Attendant
05.2023 - 07.2023
Job overview
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Provided exceptional customer service while receiving drop-off laundry orders from guests.
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Cleaned machine filters and lubricated equipment.
- Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
- Collected soiled linens and clothing and pretreated stains.
NAPA Auto Parts - Genuine Parts
Parts Specialist
01.2023 - 05.2023
Job overview
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Served customers in-store and by telephone to answer questions and place orders.
O'Reilly's Auto Parts
Assistant Shift Supervisor
11.2022 - 01.2023
Job overview
- Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...
- Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed.
- Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
- Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store
- Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
Goodwill Industries
Retail Sales Associate
06.2019 - 07.2020
Job overview
- Assist customers/donors in a timely and courteous manner by answering questions or directing them to a supervisor
- Handle cash, and credit card transactions, closing out cash drawer and balancing all POS transactions
- Merchandise, restock and provide general floor maintenance where needed
- Maintain a clean work environment
- Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents
- Support team members, assist supervisors and leads when necessary
- Build and maintain internal and external customer satisfaction
- Contributes to team effort by accomplishing related results as needed
- Perform other duties as assigned.
Days Inn
Front Desk Receptionist
10.2017 - 02.2019
Job overview
- Register & process guests and their assigned rooms
- Accommodate guest requests
- Communicating with hotel staff on the status of guest rooms
- Handling cash and credit card payments
- Maintain a clean and neat front desk area
- Register and check out guests in a timely manner, assuring all guest information is safeguarded
- Able to answer multiple calls all at the same time.
10th street launderland
Laundry Attendant
01.2015 - 05.2017
Job overview
- Approach all encounters with guests and employees in a friendly service-oriented manner
- Clean dryer filter daily and maintain all equipment as trained
- Keep laundry carts clean and free of debris
- Sweep and mop laundry floors storing all linens off the floor.
99 cent only store
Cashier/Customer Service
03.2014 - 09.2014
Job overview
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners, scales, cash registers, and other electronics
- Accepting payments, ensuring all prices and quantities are accurate and providing a receipt to every customer
- Processing exchanges, resolving complaints
- Following all store procedures
- Maintaining a clean workspace.
Walmart
Cashier/Customer Service
10.2013 - 01.2014
Job overview
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Handling cash, check and credit card transactions
- Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes
- Maintaining a clean workspace.
Andpak
Packer
08.2013 - 11.2013
Job overview
- Mark and label containers, container tags, or products, using marking tools
- Measure, weigh, and count products and materials
- Examine and inspect containers, materials, and products in order to ensure that packing specifications are met
- Record product, packaging, and order information on specified forms and records
- Remove completed or defective products or materials, placing them on moving equipment such as conveyors or in specified areas such as loading docks
- Seal containers or materials, using glues, fasteners, nails, and hand tools
- Clean containers, materials, supplies, or work areas, using cleaning solutions and hand tools
- Place or pour products or materials into containers, using hand tools and equipment, or fill containers from spouts or chutes.
Target
Cashier/Sales Associate
10.2011 - 02.2012
Job overview
- Operated cash register for cash, check and credit card transactions with excellent levels
- Checked identification for proof-of-age for alcohol and tobacco sales
- Restocked and organized merchandise in front lanes
- Answered questions about store policies and addressed customer concerns.
Ross dress for less
Sales Associate
10.2010 - 01.2011
Job overview
- Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction
- Work with customers to determine their needs and then recommend the right product to solve the customer's problem
- Assist in ensuring that the product presentation area is clean and organized
- Develop and cultivate strong buying relationships with customers
- Use company literature and available training resources to stay up to date on product features.
Education
Morgan Hill Community Adult School, Morgan Hill, CA
GED
06.2011
University Overview
- 3.5 GPA
Skills
- Problem-Solving
- Customer Service and Engagement
- Retail Operations
- Inventory Control
- Customer Relations
- Time Management
- Team Building and Leadership
- Store Opening and Closing
- Attention to Detail
- Store operations
- Team Management
- POS Systems
- Upselling and Cross Selling
- Mentoring and Coaching
- Loss Prevention
- Employee Coaching
- Relationship building and management
- Sales Growth
- Issue Resolution
- Microsoft Office Suite
- Incident Reports
- Team Leadership
- Decision-Making
- Display Setup
- POS systems operations
- Customer Service Management
- Store Organization
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
- CPR/AED Certification
- ServSafe Food Handler's Certification
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Flexible work hoursWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchHealthcare benefitsWork-life balanceStock Options / Equity / Profit SharingSoftware
Excel
Power point
Languages
English
Full Professional
Timeline
Assistant Store Manager
Goodwill Of The Olympics And Rainier Region
12.2023 - 08.2024
Retail Sales Associate
7 Eleven Store
07.2023 - 11.2023
Laundry Attendant
Laundry Mart
05.2023 - 07.2023
Parts Specialist
NAPA Auto Parts - Genuine Parts
01.2023 - 05.2023
Assistant Shift Supervisor
O'Reilly's Auto Parts
11.2022 - 01.2023
Retail Sales Associate
Goodwill Industries
06.2019 - 07.2020
Front Desk Receptionist
Days Inn
10.2017 - 02.2019
Laundry Attendant
10th street launderland
01.2015 - 05.2017
Cashier/Customer Service
99 cent only store
03.2014 - 09.2014
Cashier/Customer Service
Walmart
10.2013 - 01.2014
Packer
Andpak
08.2013 - 11.2013
Cashier/Sales Associate
Target
10.2011 - 02.2012
Sales Associate
Ross dress for less
10.2010 - 01.2011
Morgan Hill Community Adult School
GED
- CPR/AED Certification
- ServSafe Food Handler's Certification
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