Skills
Summary
Work History
Education
Certification
References
Overview
Generic

Alicia Ferrari

Lakewood,US

Skills

  • Problem Solving
  • Customer Engagement Expertise
  • Retail operations
  • Inventory control
  • Customer Relations
  • Time management
  • Store operations
  • Team Management
  • POS systems
  • Hiring and training
  • Relationship building and management
  • Store opening and closing
  • Attention to detail
  • Problem-solving
  • Customer service
  • Verbal and written communication
  • Team building and leadership
  • Team management

Summary

Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Work History

Assistant Store Manager

Goodwill Of The Olympics And Rainier Region
Tacoma, Washington
12.2023 - 08.2024
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Retail Sales Associate

7 Eleven Store
Lakewood, Washington
07.2023 - 11.2023
  • Performed cash, card, and check and fuel transactions to complete customer purchases. And promoting our rewards loyalty program
  • Tracked inventory levels throughout the day and restocked items as needed.
  • Commitment to maintaining a clean, safe environment to ensure the store is always customer ready.
  • Ability to ensure proper food preparation and presentation including making one of our customer- favorites….coffee!
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.

Laundry Attendant

Laundry Mart
Tacoma, Washington
05.2023 - 07.2023
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Provided exceptional customer service while receiving drop-off laundry orders from guests.
  • Used POS system to collect payments from customers, providing invoice for proof of transaction.
  • Cleaned machine filters and lubricated equipment.
  • Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
  • Collected soiled linens and clothing and pretreated stains.

Parts Specialist

NAPA Auto Parts - Genuine Parts
Tacoma, Washington
01.2023 - 05.2023
  • Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Researching stock numbers and prices for various parts to meet customer needs.
  • Handled end-of-day cash closeout procedures.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Served customers in-store and by telephone to answer questions and place orders.

Assistant Shift Supervisor

O'Reilly's Auto Parts
Lakewood, Washington
11.2022 - 01.2023
  • Supervise the customer service levels on the retail showroom to include team member execution on customer service programs (Related sales, Hi5, Rock the Call, Never Say No, Rock the Lot, etc...
  • Efficiently managed the processing of various transfers and customer communication upon shipment arrival.
  • Ensure retail customer returns and exchanges are processed in an efficient and friendly manner, refunds are issued accurately using the correct payment methods, and returned merchandise is processed or staged in the returns area correctly.
  • Ensure all merchandise, including core charges and warranties, are invoiced before product leaves the store
  • Execute store opening and closing tasks, ensuring compliance with company policies.

Retail Sales Associate

Goodwill Industries
06.2019 - 07.2020
  • Assist customers/donors in a timely and courteous manner by answering questions or directing them to a supervisor
  • Handle cash, and credit card transactions, closing out cash drawer and balancing all POS transactions
  • Merchandise, restock and provide general floor maintenance where needed
  • Maintain a clean work environment
  • Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents
  • Support team members, assist supervisors and leads when necessary
  • Build and maintain internal and external customer satisfaction
  • Contributes to team effort by accomplishing related results as needed
  • Perform other duties as assigned.

Hotel Front Desk Clerk

Days Inn
Morgan Hill, California
10.2017 - 02.2019
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
  • Assisted with room reservations, changes and cancellations.
  • Greeted guests upon arrival, provided customer service and checked-in and checked-out hotel guests.
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Laundry Attendant

10th street launderland
Gilroy, California
01.2015 - 05.2017
  • Conducted all guest and staff interactions with a positive, service-focused attitude.
  • Cleaned dryer filter on a daily basis and followed equipment maintenance training.
  • Keep laundry carts clean and free of debris
  • Sweep and mop laundry floors storing all linens off the floor.
  • Took payment for completed services and issued receipts with cash register or POS system.
  • Provided excellent customer service at all times.

Cashier/Customer Service

99 cent only store
Gilroy, California
03.2014 - 09.2014
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Helped customers find specific products, answered questions, and offered product advice.

Cashier/Customer Service

Walmart
Morgan Hill, CA
10.2013 - 01.2014
  • Helped customers find items and answered questions promptly.
  • Handling cash, checks, and credit card transactions.
  • Following all store procedures regarding coupons, gift cards, or the purchase of specific items, such as alcohol or cigarettes
  • Maintaining a clean workspace.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Verified customer age requirement for alcohol or tobacco purchases.

Packer

Andpak
Morgan Hill, California
08.2013 - 11.2013
  • Labeled containers, tags, products using marking tools.
  • Measured, weighed, and counted various products and materials.
  • Evaluate containers, materials, and products to verify packing specifications.
  • Documented product, packaging, and order details on designated forms.
  • Removed finished or substandard products, placing them on conveyors.

Cashier/Sales Associate

Target
Gilroy, California
10.2011 - 02.2012
  • Verified customer age for alcohol and tobacco sales.
  • Managed merchandise restocking in front lanes.
  • Resolved inquiries on store regulations.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Sales Associate

Ross dress for less
Morgan Hill, California
10.2010 - 01.2011
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Greeted customers and provided exceptional customer service.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Education

GED -

Morgan Hill Community Adult School
Morgan Hill, CA
06.2011

Certification

  • CPR/AED Certification
  • ServSafe Food Handler's Certification

References

References available upon request.

Overview

14
14
years of professional experience
1
1
Certificate

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Alicia Ferrari