Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

ALICIA FERRARI

Lakewood

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Customer Service RepAssistant Store ManagerRetail Sales AssociateLaundry AttendantParts Specialist

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Lakewood, WATacoma, WAPuyallup, WAFife, WA
Open to relocation: Yes

Salary Range

0/hr - 0/hr

Summary

Results-driven retail professional with 9 years of experience, including 4 years as Assistant Manager. Leads daily operations, coaches team members, and drives sales performance. Expertise in inventory management, customer engagement, and problem resolution, with a proven record of enhancing efficiency and service standards.

Overview

14
14
years of professional experience

Work History

Customer Service Rep

Jacksons foods
Tacoma
01.2025 - 03.2025
  • Addressed and resolved customer complaints professionally.
  • Provided friendly assistance to customers during their shopping experience.
  • Processed sales at cash register, ensuring accurate transactions for fuel, snacks, and other items
  • Maintained store cleanliness and restocked shelves.

Assistant Store Manager

Goodwill Of the Olympics and Rainier Region
Tacoma
12.2023 - 08.2024
  • Resolved customer complaints promptly, enhancing customer satisfaction during store hours.
  • Used strong communication skills to identify customer needs.
  • Assisted manager with daily operations, optimizing inventory management, staff scheduling, and service delivery.
  • Trained new employees in company policies and customer standards.
  • Managed store opening and closing, ensuring security protocols.
  • Provided leadership during busy seasons and unexpected events, ensuring seamless store operations.
  • Held weekly meetings with department heads to track goals.

Retail Sales Associate

7 Eleven Store
Lakewood
07.2023 - 11.2023
  • Processed transactions for cash, card, check, and fuel, ensuring accuracy and efficiency in fast-paced retail environment.
  • Monitored inventory levels, maintaining optimal stock to meet customer demand and enhance shopping experience.
  • Executed cleaning and safety protocols to maintain welcoming environment, contributing to positive customer experience.
  • Prepared food items and specialty coffee beverages according to company quality standards.
  • Arranged merchandise displays strategically to highlight new styles and attract customer interest.

Laundry Attendant

Laundry Mart
Tacoma
05.2023 - 07.2023
  • Collected soiled linens and garments, effectively treating stains prior to washing.
  • Ensured high standards by meticulously folding clean linens per hotel guidelines.
  • Provided friendly and efficient service while accepting laundry drop-offs from guests.
  • Processed customer payments through the POS system and provided invoices for each transaction.
  • Cleaned machine filters and ensured equipment was properly lubricated.
  • Conducted regular maintenance and cleaning of machines to comply with sanitary requirements.

Parts Specialist

NAPA Auto Parts - Genuine Parts
Tacoma
01.2023 - 05.2023
  • Ordered parts from catalogs and vendors to maintain optimal supply levels.
  • Researched stock numbers and prices to meet customer needs.
  • Assisted customers in person and by phone, addressing inquiries and processing sales efficiently.
  • Provided effective customer service by quickly addressing inquiries and resolving concerns.
  • Resolved customer service issues promptly, enhancing overall customer satisfaction.
  • Completed end-of-day cash closeout procedures.

Assistant Shift Supervisor

O'Reilly's Auto Parts
Lakewood
11.2022 - 01.2023
  • Oversaw customer service in retail showroom, ensuring team members effectively delivered programs like related sales, Hi5, Rock the Call, Never Say No, and Rock the Lot.
  • Manage transfer processing and customer communication for incoming shipments.
  • Managed returns and exchanges, ensuring accuracy in refunds and proper processing of returned merchandise to maintain customer satisfaction.
  • Ensure all merchandise, including core charges and warranties, is invoiced before leaving the store.
  • Performed store opening and closing tasks, adhering to company policies to ensure smooth operations.

Retail Sales Associate

Goodwill Industries
San Jose
06.2019 - 07.2020
  • Assisted customers and donors promptly, addressing questions or escalating to supervisors when necessary.
  • Process cash and credit transactions, balance POS, and close cash drawer.
  • Stock merchandise and maintain floor.
  • Maintained cleanliness of work area by regularly organizing and sanitizing surfaces.
  • Follow safety practices, report hazards, or incidents.
  • Support the team and supervisors. Lead when needed.
  • Executed additional tasks beyond primary responsibilities to support team objectives.

Hotel Front Desk Clerk

Days Inn
Morgan Hill
10.2017 - 02.2019
  • Managed guest inquiries by phone and email in under 10 minutes, resulting in a 95% satisfaction rate.
  • Streamlined guest check-in/out process, receiving consistent positive feedback from guests.
  • Managed 50+ weekly reservations, improving accuracy by 30% and boosting occupancy.
  • Processed 100+ customer payments daily with 99.9% accuracy and on-time completion.
  • Collaborated with housekeeping and maintenance to resolve 95% of guest issues within one business day.
  • Performed nightly account audits with zero discrepancies, cutting reconciliation time by 20%.

Laundry Attendant

10th street launder land
Gilroy
03.2015 - 05.2017
  • Delivered friendly service to enhance guest and staff experience.
  • Ensured high customer service standards.
  • Performed daily cleaning of dryer filter and adhered to maintenance procedures to ensure optimal equipment performance.
  • Organized laundry carts by regularly removing debris to maintain a tidy and efficient workspace.
  • Swept, mopped, and stored linens.
  • Managed payments and receipts using POS/register.

Cashier/Customer Service

Walmart
Morgan Hill
10.2013 - 01.2015
  • Processed cash, check, and card transactions with precision to ensure customer satisfaction.
  • Assisted customers in locating items and addressing inquiries to enhance shopping experience.
  • Adhered to store policies for coupons, gift cards, and restricted item purchases.
  • Managed returns per store procedures.
  • Confirmed age for alcohol or tobacco sales.
  • Verified cash drawer totals at the beginning of each shift to ensure accuracy.
  • Organized supplies and maintained a clutter-free workspace to support efficient operations.

Cashier/Customer Service

99 cents only store
03.2014 - 09.2014
  • Processed cash, credit, and debit transactions efficiently.
  • Assisted customers with purchases and product queries, enhancing overall shopping experience.
  • Resolved customer concerns and upheld safety procedures.
  • Worked with team to meet sales targets and maintain efficient store operations.
  • Verified pricing and labels, promptly reporting discrepancies to management.
  • Maintained cleanliness and organization throughout the store.

Packer

Andpak
Morgan Hill
08.2013 - 11.2013
  • Packaged and labeled products accurately for shipment.
  • Measured, weighed, and counted items to maintain quality standards.
  • Reviewed packing specifications for containers and materials to ensure compliance.
  • Documented product and packaging details to ensure compliance with specifications.
  • Transferred finished or substandard items to conveyors for further processing.
  • Developed labels for containers and products, enhancing identification accuracy.

Cashier/Sales Associate

Target
Gilroy
10.2011 - 07.2012
  • Operated cash register efficiently, processing various payment types.
  • Verified customer ages to ensure compliance with alcohol and tobacco sales regulations.
  • Addressed customer inquiries on store policies to enhance understanding and satisfaction.
  • Restocked front lane merchandise to maintain product availability and improve customer experience.
  • Maintained cleanliness of checkout areas to ensure a tidy shopping environment.

Sales Associate

Ross dress for less
Morgan Hill
10.2010 - 01.2011
  • Greeted customers, delivering personalized service to enhance shopping experience and foster customer loyalty.
  • Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
  • Arranged merchandise with signage and displays to enhance customer engagement and promote sales of overstock items.
  • Stocked shelves and organized displays to draw customer attention to featured items and optimize store layout.

Education

High School Diploma -

Clover Park Technical college
Lakewood, WA
11-2025

Skills

  • Conflict resolution
  • Customer engagement
  • Service excellence
  • Product knowledge
  • Analytical problem solving
  • Efficient time management
  • Conflict resolution
  • Interpersonal communication skills
  • Conflict resolution
  • Employee training
  • Cash handling

Timeline

Customer Service Rep

Jacksons foods
01.2025 - 03.2025

Assistant Store Manager

Goodwill Of the Olympics and Rainier Region
12.2023 - 08.2024

Retail Sales Associate

7 Eleven Store
07.2023 - 11.2023

Laundry Attendant

Laundry Mart
05.2023 - 07.2023

Parts Specialist

NAPA Auto Parts - Genuine Parts
01.2023 - 05.2023

Assistant Shift Supervisor

O'Reilly's Auto Parts
11.2022 - 01.2023

Retail Sales Associate

Goodwill Industries
06.2019 - 07.2020

Hotel Front Desk Clerk

Days Inn
10.2017 - 02.2019

Laundry Attendant

10th street launder land
03.2015 - 05.2017

Cashier/Customer Service

99 cents only store
03.2014 - 09.2014

Cashier/Customer Service

Walmart
10.2013 - 01.2015

Packer

Andpak
08.2013 - 11.2013

Cashier/Sales Associate

Target
10.2011 - 07.2012

Sales Associate

Ross dress for less
10.2010 - 01.2011

High School Diploma -

Clover Park Technical college

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ALICIA FERRARI