Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Fletcher

Atlanta, GA,GA

Summary

Seasoned Customer Associate with 2 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

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Work History

Customer Service Associate

HMSHost
09.2018 - 02.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.

Education

Associate of Business Administration - Business Administration And Management

American InterContinental University
Atlanta, GA
12.2023

GED -

Turner Job Corps Center - Albany
Albany, GA
03.2005

Skills

  • Courteous with Strong Service Mindset
  • Understanding Customer Needs
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Order and Refund Processing

Timeline

Customer Service Associate

HMSHost
09.2018 - 02.2020

Associate of Business Administration - Business Administration And Management

American InterContinental University

GED -

Turner Job Corps Center - Albany

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Alicia Fletcher