Jaden Looper
Gainesville,GA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work History
Customer Service Associate
Rise Up Nutrition
Gainesville, United States
06.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Kept abreast of in-house and area functions to answer questions and concerns in-person and on telephone.
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Monitored cash transactions at front desk to maintain responsibility for personal bank.
- Performed cleaning duties to establish and maintain neat, organized and presentable front desk area.
- Followed manual and computer procedures to close guest accounts and open room for next sale.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased sales by 10% per month every month.
- Made relationships with regular customers.
- Often multi-tasking, conversing with customers, managing phones, cleaning, and working front all in one.
Front Service Clerk
Publix
Gainesville, GA
05.2020 - 08.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
- Prepared weekly employee work schedules for team members.
- Took on up to 10 extra hours and shifts during busy periods to meet tight shipping deadlines.
- Advised guests about available products and services to meet individual needs.
- Made relationships with frequent customers.
- Was responsible for facility after hours, required to do maintenance or cleaning, and locking up.
- Maintained facility cleanliness on own accord.
Education
High School Diploma -
North Hall High School
Gainesville, GA05.2021
Bachelor of Arts - Music
Georgia State University
Atlanta, GA 04.2022 - 05.2026
Skills
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Customer Retention Strategies
- Creative Problem Solving
- Courteous with Strong Service Mindset
- POS Systems and Ordering Platforms
- Responding to Difficult Customers
- Multitasking and Prioritization
- Team-Oriented and Cooperative
- Patient and Empathetic
- Cultural Awareness and Sensitivity
- Strong Analytical and Problem Solving Skills
- Computer Proficiency
- Excellent Attention to Detail
- Tech-savvy
Timeline
Bachelor of Arts - Music
Georgia State University
04.2022 - 05.2026
Customer Service Associate
Rise Up Nutrition
06.2021 - Current
Front Service Clerk
Publix
05.2020 - 08.2020
High School Diploma -
North Hall High School
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